Collections and Hardship Officer

2 weeks ago


Brisbane, Australia KBH Solutions Full time

Salary between $55k - $60K plus Super
- Based in Southport - Employee Benefits
- Great company culture and flexibility

Growing Finance company is looking for a Debt Agreement Account Manager to handle soft collection calls and convert queries regarding formal and informal debt management options.

Key responsibilities in the role include:

- Handling enquiries for hardship / debt management customers
- Soft Collection calls
- Assessing the eligibility and suitability of a debt agreement for our clients.
- Completing thorough consults with clients regarding financial information
- Dealing with the creditors of clients in relation to their debts
- Preparation of Debt Agreement proposals
- General administration.

Skills & Experience:

- Experience in sales of a financial product or service desired
- Ideally experience within the insolvency industry
- A working knowledge of key regulatory and compliance standards in relation to credit provision and debt collection (preferred but not essential)
- Excellent work ethic
- Be a team player as well as an ability to work autonomously
- Be target driven and strive towards reaching and exceeding KPI’s
- Be empathetic while negotiating a positive outcome for the customer
- Excellent communication and interpersonal skills

This role suits someone who is committed to delivering a high level of customer service and attention to detail.


  • Collections Officer

    10 hours ago


    Brisbane, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced Collections Officer to join on of our clients, who is Government Agency. The Collections Officer is part of the Accounts Receivable Support Centre. Collectively, we are responsible for raising all Agency's invoices, collection of revenue and reconciling the bank statement. - Located in Pullenvale,...

  • Collections Officer

    2 days ago


    South Brisbane, Australia Hudson Australia Full time

    We are seeking a diligent and proactive Collections Officer to join our client's team. The Collections Officer will be responsible for managing overdue accounts and ensuring timely payment from customers while maintaining positive relationships. **Key Responsibilities**: - Investigating and resolving any discrepancies or disputes related to billing and...

  • Collections Officer

    2 days ago


    Brisbane, Australia KBH Solutions Full time

    salary on offer of $34 per hour plus Super - ASAP Start -Contract position with potential permanent placement - West End - Parking Leading national company are seeking Collections/Customer Service officers to manage collections for their business clients. The role is based in the office in West End working with a great team. The roster available is 7am to...

  • Collections Officer

    3 days ago


    Brisbane, Australia Finance One Full time

    **We should start off by introducing ourselves**: Finance One is a non-bank lender whose primary focus is to provide more Australians with the opportunity to obtain credit and ultimately enjoy an improved lifestyle. Our team of invested Collection Officers actively engage with clients to connect and build relationships. We are motivated in assisting our...

  • Collections Officer

    3 days ago


    Brisbane, Australia ScotPac Full time

    Banking & Finance Credit & Collections We're on the look out for a Collections Officer to join our Brisbane team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change. Our Purpose We are on...

  • Collections Officer

    5 days ago


    Brisbane, Australia u&u Recruitment Partners Full time

    We're hiring a Collections Officer on a permanent, full time basis for our client in the banking industry. Reporting to the Recoveries Manager, you will be working in a team of about 15 people, who are team-oriented, enthusiastic and want to have a positive impact in their day to day work. The management are supportive, understanding and looking for...


  • Brisbane, Australia KBH Solutions Full time

    Attractive Salary on Offer - Close to Public Transport - Milton Location / Hybrid Working from Home (3days) and Office - Strong Excel Skills required Credit / Collections Officer required for leading company based in City Fringe (Close to Public Transport). This is a busy customer service /collections role that requires a proactive positive attitude and a...


  • Brisbane, Australia KBH Solutions Full time

    Attractive Salary - Milton Location / Split Working from Home and Office - Leading Company Credit / Customer Service / Collections Officer required for leading company based in City Fringe (Close to Public Transport). This is a busy customer service /collections role that requires a proactive positive attitude and a strong work ethic. Your strong...


  • Brisbane, Australia Department of Treaty, Aboriginal and Torres Strait Islander Partnerships, Communities and the Arts Full time

    We are looking for a Research and Collections Officer to join our team to undertake and deliver research services using archival records. This front-facing role will work across QSA and with external customers, including the public and government agencies, contributing to QSA's First Nations First Program and supporting the Queensland Government's Path to...

  • Collection Officer

    11 hours ago


    Brisbane, Australia IAS RECRUITMENT Full time

    Brisbane City location - $55K - $65K + super + leave loading - Flexible working arrangements **About the company**: This is an exciting opportunity to join a national credit provider specialising in consumer and commercial loans achieving exceptional results in a fun and inclusive environment. With a people-centric focus, they are renowned for delivering a...


  • South Brisbane, Australia Mater Group Full time

    **Job no**: 500579 **Work type**: Permanent **Location**: South Brisbane **Categories**: Laboratory The Queensland Cord Blood Bank At The Mater (QCBB) is seeking a permanent part-time (0.8 FTE) Recruitment and Collection Officer to join the team based at the Mater Mothers’ Hospital, South Brisbane. **About the role** The Queensland Cord Blood Bank At...


  • Brisbane, Australia Sharp & Carter Full time

    Full-time opportunity - Brisbane Western suburbs | On-site parking - Close-knit team culture | Supportive and collaborative team **The position** This role allows you to work in a thriving team while offering you a challenging yet rewarding opportunity. You will be responsible for building and maintaining lasting relationships with customers while chasing...


  • Brisbane, Australia Sharp & Carter Full time

    Brisbane Western suburbs | On-site parking - Close-knit team culture | Supportive and collaborative team - Full-time opportunity **The position** This role allows you to work in a thriving team while offering you a challenging yet rewarding opportunity. You will be responsible for building and maintaining lasting relationships with customers while chasing...


  • Brisbane, Australia Sharp & Carter Full time

    Opportunity to engage with a large team | Close-knit team culture - Full-time opportunity | Opportunity to learn and develop skills - Brisbane western suburbs | Parking available onsite **The Position** This role allows you to work in a thriving team while offering you a challenging yet rewarding opportunity. You will be responsible for building and...


  • Brisbane, Australia Cura Day Hospitals Group Full time

    **Who Are We?** Since 2008, Cura Day Hospitals Group, a national privately-owned business, has grown to become the leading provider of day hospital facilities in Australia's health care sector. Offering a wide range of specialist services, Cura Day Hospitals Group has a track record of providing a quality workplace for all our employees. Due to our...


  • Brisbane, Australia Communities, Housing and Digital Economy Full time

    The primary purpose of the role is to perform a range of archival duties, including the arrangement and description of public records, performing research in the archival collection and undertaking data analysis.In this role you will: - undertake arrangement and description activities of archival records in all formats according to the Australian Series...


  • Brisbane, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. We are an exciting ASX 100-listed technology company,...


  • Brisbane, Australia KBH Solutions Full time

    Salary $63,000 plus super plus good monthly bonuses - Role based in Salisbury - onsite parking available - Shifts 7am to 3pm or 8am to 4pm Monday to Friday Accounts Receivable Officer required for established business, the role is based in Salisbury, onsite parking is available with flexible working hours and monthly bonuses. Working within the Credit and...


  • Brisbane, Australia Communities, Housing and Digital Economy Full time

    The primary purpose of the role is to undertake complex arrangement and description activities to enhance discoverability of and facilitate access to the Queensland State Archives collection.In this role you will: - undertake complex arrangement and description activities of archival records in all formats according to the Australian Series System and...


  • Brisbane, Australia iq people Full time

    **Credit Office** - 6 month fixed term contract - 38 hours per week - Hours: 8.30 am to 5 pm - 5 days per week - Brisbane CBD location with some WFH avaialbilty - Amazing team! Are you an experienced credit controller who is good with figures and has and excellent attention to detail? We have a 6 month contract, based in Brsibane CBD, for a switched on...