Collections Officer

2 weeks ago


Brisbane, Australia ScotPac Full time

Banking & Finance
Credit & Collections

We're on the look out for a Collections Officer to join our Brisbane team and help give our clients every chance of success.

This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements. Customer relationships remains in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today’s marketplace with disruptive experiences and products.

How you'll make an impact:
In this role, you will help protect Scottish Pacific’s exposure by carrying out debt recovery, whilst simultaneously striving to give best possible service to our clients through effective collection calls, and the speedy and accurate response to queries.

What you'll do:

- Manage the Collections Activity on a portfolio of clients including issuing letters of demands
- Handle client account status and centralised debtor queries
- Coordinate the resolution of payment defaults and late payments
- Assisting in possible legal action against delinquent clients
- Manage risk by escalating to the Collections Manager any accounts where there are concerns as to the collectability
- Monitor and report on client arrears
- Assist the wider Shared Services team when required

What you’ll bring with you:

- Previous experience in customer services, debt recovery or collections
- Strong customer service skills with a customer centric mindset
- Excellent problem-solving skills with a solutions focused approach
- A positive can-do attitude with the ability to work autonomously & as part of a team
- Strong communication skills with a proven ability to build and maintain strong internal and external relationships
- Excellent organisational and time management skills
- Collaboration skills with ability to build good working relationships across customer base and the organisation
- Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome

What We Bring:

- An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
- We support all types of flexible working that allow you to balance your work, your life and your passions
- Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
- Birthday leave
- Leave incentive policy
- Mental Health Relief Day
- Paid Parental Leave
- Collaborative and inclusive culture - everyone is friendly and happy to help
- Support of ongoing professional development and professional certifications
- Charity events with all donations doubled by the company
- 2 days volunteer leave per annum
- _


  • Collections Officer

    7 days ago


    Brisbane, Australia Perigon Group Full time

    Initial 3-month contract; potential for permanency - Excellent Work From Home Flexibility - Based Brisbane CBD **The Company** This is a great stepping-stone opportunity for an experienced but ambitious Collections & Trust Officer, to join a large, growing and reputable professional services firm. This will initially be a temporary 3-month contract that...

  • Collections Officer

    4 weeks ago


    Brisbane, Australia KBH Solutions Full time

    Good base salary - Career and Development Opportunities - CBD Location Leading Finance organisation seeks an experienced Collections officer to work in a friendly team environment. You will be handling collection of Mortgage/Car finance accounts. The Role: - Responding to inbound and making outbound calls - Proactively make debt recovery calls -...

  • Collections Officer

    3 weeks ago


    Brisbane, Australia KBH Solutions Full time

    Leading Organisation - Career Opportunities - CBD Location Leading Finance organisation seeks an experienced Collections officer to work in a friendly team environment. You will be handling collection of Mortgage/Car finance accounts. The Role: - Responding to inbound and making outbound calls - Proactively make debt recovery calls - Negotiating payments...

  • Collections Officer

    4 weeks ago


    Brisbane, Australia Employment Hero Full time

    **Looking for a collections role in a fast-growing, progressive, young-at-heart technology company?** - Part-time or full-time opportunity is available - we're open to both - Plenty of learning and growth opportunities, as well as career development & training - Work with awesome colleagues and strong leadership, in a business with a 85% employee NPS and 4.5...


  • Brisbane, Australia KBH Solutions Full time

    Salary between $55k - $60K plus Super - Based in Southport - Employee Benefits - Great company culture and flexibility Growing Finance company is looking for a Debt Agreement Account Manager to handle soft collection calls and convert queries regarding formal and informal debt management options. Key responsibilities in the role include: - Handling...


  • Brisbane, Australia Queensland Health Full time

    The RoleReporting to the Principal Data Collection Officer and the Senior Data Collection Officers within the Analytics Improvement and Transformation Unit, Mental Health Alcohol & Other Drugs Branch, Clinical Excellence Queensland, you will provide ongoing support and advice to healthcare providers to ensure compliance with data collection and submission...


  • Brisbane, Australia The Turner Group Full time

    TTG are proud to present a great opportunity to be part of leading organisation in finance. Located in Brisbane city, our client is looking to expand its collections team with a focus on developing new members and providing career development. The perfect opportunity to join a professional environment, with great support and a client centric mindset. **The...


  • Brisbane, Australia The Turner Group Full time

    TTG are proud to present a great opportunity to be part of leading organisation in finance. Located in Brisbane city, our client is looking to expand its collections team with a focus on developing new members and providing career development. The perfect opportunity to join a professional environment, with great support and a client centric mindset. **The...


  • Brisbane, Australia Queensland Health Full time

    The role In the realm of mental health services, the need to ensure not only the provision of care, but also to improve its quality through the active involvement of consumers and carers is paramount. Recognising the importance of feedback in shaping the landscape of mental health care, the Mental Health Experience Surveys (MHES) program has been established...

  • Credit Officer

    4 weeks ago


    Brisbane, Australia Lawson Elliott Recruitment Full time

    $60k - $70k + Super - ASX listed company - Brisbane (With WFH flexibility) This ASX listed company has grown and developed in Australia for over 25 years. With first class services they have become one of the world’s most successful companies in their industry. An exciting opportunity has arisen for a confident Credit Officer to join the team. You will...

  • Intelligence Officer

    4 weeks ago


    Brisbane, Australia Chandler Macleod Full time

    **Location*** - Brisbane, Queensland - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Annual - **Posted** - 19-Mar-2024 - **Work type** - Casual/Temp - **Contact** - Joy Delos Reyes - **Reference** - BH-158752 - **About the client**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and...

  • Ao3 Service Officer

    7 days ago


    Brisbane, Australia Empire Careers Full time

    **Brisbane QLD** **$44 /hr** - Contract/Temp**MULTIPLE** **Service Officers - AO3** Temp | 11 March - 30 June 2024 |$44.49 p/h | Contact Centre | Ipswich City | **The client**: We are currently working with a large QLD State Government Department to recruit multiple A03 Service Officers. **The role**: **As a Service Officer, you will be responsible for...


  • Brisbane, Australia Perigon Group Full time

    Incredible Team Culture + South Brisbane Location - 12-Month Maternity Contract - c.$70-75k plus super Due to continued growth and ongoing success, our client has an exciting opportunity for an experienced and motivated Accounts Receivable officer. This business provides exciting industry perks and a great working culture. Working in their corporate head...


  • Brisbane, Australia Sharp & Carter Full time

    Attractive hourly rate | Close knit team - Brisbane southern suburbs | Parking onsite - Great opportunity to refine and develop your credit skills **Position Description** With team fit and culture a priority, the business is seeking a dynamic and motivated Accounts Receivable Officer to join their team on an initial temporary basis. This opportunity...

  • Fee Officer

    4 weeks ago


    Brisbane, Australia Resources Safety and Health Queensland Full time

    The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.Experience in the use of a range of databases and financial systems (such as Lotus Notes, T1 Financials and Microsoft Excel) would be...

  • Compliance Officer

    4 weeks ago


    Brisbane, Australia Hudson Australia Full time

    Strong knowledge of program specific compliance strategies plans and procedures. - Sound knowledge of legal requirements, including the exercise of powers of an authorised officer under the Biosecurity Act 2014, the Biosecurity Regulation 2016 and the authorisations and delegations of your position. - Strong skill in explaining compliance requirements in...

  • Intelligence Officer

    4 weeks ago


    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    **Key responsibilities**: **As Intelligence Officer, you will specifically**: - In collaboration with management, conduct intelligence assessments on security and intelligence matters. - Manage the collection and analysis of data and information to produce intelligence products to assist detention centre business units in their planning, operations and...

  • Technical Officer

    4 weeks ago


    Brisbane, Australia Environment and Science Full time

    **The Technical Officer, (TO2) is a role in which you will**: - Undertake extensive fieldwork throughout Southeast Queensland, including overnight stays. - Collect, collate, enter, check and manipulate data in the field, laboratory and office with a high degree of accuracy. - Prepare, maintain and work with equipment and consumables including 12V battery...


  • Brisbane, Australia Intro Recruitment Solutions Full time

    4-6 week assignment - Supportive team environment Intro Recruitment has partnered with QBC - a Brisbane based civil contractor that specialise in road and bridge construction projects. Due to recent growth and success, they are looking to appoint a **temporary Accounts Payable officer **to join the team for **4-6 weeks assignment** with possibility going on...


  • Brisbane, Australia Osborne Richardson Australia Full time

    **Salary**: $35-$40 per hour **Location**: QLD - Brisbane **Ref**: BE/0725 **Description**: Osborne Richardson are public sector specialists. Our Business support division is delighted to be working with a large city council located on Brisbane’s northside for an Administration Officer for a 5 month contract period. This opportunity will sit in the...