Collection Officer

2 weeks ago


Brisbane, Australia IAS RECRUITMENT Full time

Brisbane City location
- $55K - $65K + super + leave loading
- Flexible working arrangements

**About the company**:
This is an exciting opportunity to join a national credit provider specialising in consumer and commercial loans achieving exceptional results in a fun and inclusive environment. With a people-centric focus, they are renowned for delivering a superior customer experience and a caring and respectful workplace for their employees. The company is looking for a Collection Officer to join its team immediately.

**About the role**:
The position is responsible for the timely and effective resolution of delinquent customer accounts, ensuring correct procedures are followed and enforcement action is timely and compliant with relevant policy and legislation. Identifying potential risk accounts and implementing strategies to minimise losses positively impacting the business control of the arrears index.

**Duties**:

- Evaluate options and resolve customer payment issues
- Recommend the preferred course of action to resolve the arrears problem
- Contain the risk of potential bad debt/write-offs
- Maintain accurate and up-to-date records of all account actioning
- Adherence to Policy & Procedure and relative Legislative Acts.
- Negotiate a timely and effective outcome.
- Prepare rewrites and rehabilitation variations where required by the supervisor
- Recommend commercial agent action and issue such instructions
- Recommend loss write-off action
- Respond promptly to customer enquiries
- Proactively deal directly with customers either by telephone or electronically managing both inbound and outbound communications
- Ensure that the verbal and written communication to our customers is at a high level of professionalism
- Consistently demonstrate respect, responsiveness and professionalism when interacting with customers

**Skills and Experience**:

- Prior debt collection experience is desirable
- Demonstrated customer focus
- High level of attention to detail
- Negotiation and conflict resolution skills
- Good time management skills
- Strong oral and written communication skills

**The Perks**:

- Hybrid working arrangements
- Competitive remuneration
- Supported learning and career development program
- Sustainable company with over 30 years of operating
- Close to public transport


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