Service Delivery Manager

2 weeks ago


Brisbane, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane

**Salary**

AU$600 - AU$800 per day + Great Salary

**Job Type**

Full Time

**Ref**

BBBH96648_1670396688

**Contact**

Jenifer Mitchell

**Posted**

about 1 hour ago

Talent International is searching for experienced Service Delivery Manager to join our client in health care industry. This is a 6-month role based in Brisbane CBD.

**About the Role**:
The Service Delivery Manager will:

- Serve as the primary point of contact to the client regarding overall and day-to-day service delivery;
- Maintain effective Governance and forums both client facing and internal including reporting;
- Ensure SLAs (service level agreements) and KPI (key performance indicators) as defined in the contract are met or exceeded;
- Manage ITIL processes and operational activities;
- Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the schedule, risks, scope of work and budget;
- Ensure that operational teams maintain a clear understanding of the client's needs, and provide client advice and support;
**Skills and Experience Required**:

- 5+ years and recent Service Delivery Management experience in a similar position, preferably within an outsourcing or managed services environment;
- Extensive incident and issue management experience;
- Strong business acumen and ability to manage a contract and the associated outcomes;
- Exceptional communication, presentation and stakeholder management skills.

You must be able to fill an oncall shift - a week at a time in the rotation

**How to Apply**:



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