Service Delivery Architect

3 weeks ago


Brisbane, Australia face2face Recruitment Full time

**Closing Date**:16 February 2024, 9:00 AM

**face2face reference**:596771
**Location**:Brisbane QLD, Sydney NSW, Canberra ACT
**Hours**:Full-time
**Contract length**:12 Months Contract + 2 x 12 Months (Pending approval)
**Entry requirements**:Australian Citizen + Ability to obtain Negative Vetting 1
**Pay range**:$130.00 - 150.00 p/h inc super

**About the role**:
The Service Delivery Architect is accountable under broad direction to provide quality advice and leadership on the development and management of a range of IT services throughout their lifecycle. They will be responsible for translating platform capabilities and business requirements from different stakeholders into well-articulated service offerings.

**Duties**:

- Design and Delivery: Extensive experience in operationalising IT services across through the implementation and management of a Service Delivery framework.
- Strategic Integration: Demonstrated experience aligning technical delivery efforts with strategic objectives, ensuring that solutions contribute to overarching goals and are sustainable throughout their lifecycle.
- Collaborative Approach: Proven ability to collaborate effectively with diverse teams, departments, and stakeholders, fostering successful outcomes for projects.
- Continues Improvement: Identify and implementing process enhancements, streamlining workflows, and improving operational efficiency. Stakeholder Communication: Experience in engaging with stakeholders across different levels, effectively managing expectations, and cultivating strong relationships to facilitate communication.
-

**Required experience/skills**:

- Expertise of ITIL methodologies and practices, and experience with the design and operationalisation of a Service Delivery Framework.
- Demonstrated experience in the delivery and operationalising of cloud and hybrid systems in collaboration with a range of stakeholders.
- Experience managing or contributing to the delivery of IT strategy objectives and business transformation activities.
- Strong project management background, or experience working in complex project delivery environments. Excellent understanding of risk management philosophies and reporting.

**Desirable experience skills**:

- Extensive experience in operationalising IT services and their ability to design, implement, and manage a Service Delivery framework effectively.
- Capability to align technical efforts with strategic objectives, ensuring long-term sustainability and contribution to organisational goals. Leadership in driving continuous improvement initiatives. Proven ability to collaborate with diverse teams and stakeholders, while also effectively engaging stakeholders at different levels. Communication skills in managing expectations and building strong relationships

**Jessica Clarke**

**02 6199 5750**

APS


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