Director - Service Delivery
4 weeks ago
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary:
20 years of Experience in Transforming and Delivering Large Managed Services Engagements for P&C and Life Insurance CustomersSimilar experience in managing P&L for a minimum of $10Mn Annual revenue.Experience in Managing relationship with the Customer Executive Leadership team.Excellent written, communication, interpersonal skills, and operating as a team player.Manage the Service Delivery for a Large Insurance Customer including Application Support, Enhancements & DevelopmentCollaborating with Customer on their Transformation journey by Simplifying & Modernizing systems and delivering innovative solutionsRationalization of Application landscape and thereby reducing the cost of ownership for the CustomerExperience in solutioning and implementation of modernizing Legacy application technologies namely Mainframe.Utilize Cognizant's industry leading legacy modernization framework to accelerate Customer's move towards newer platforms.Implement Continuous Service Improvements across the portfolio with specific focus on Automation and Performance improvement. Collaborate with Cognizant's automation Center of Excellence to assess for and identify ITPA and RPA opportunities and execute projects to specifically leverage NeuroIT and other enterprise level tools on the automation journey.Manage heterogenous technology teams cutting across geographies (Multiple Customer locations and offshore delivery locations in India)Mandatory Skills:
Strong Knowledge on Applens, ServiceNow and JIRA.Hands on experience in NeuroIT Automation Framework.Expert knowledge on rolling out and managing thru ITIL Framework.Knowledge of AIOps concepts including monitoring and healing tools.Realtime experience in implementing and managing large managed services programs thru Safe Agile.Roles and Responsibilities:
Maintain and establish long term synergetic customer relationship – providing continuous value.Identify, evaluate, and prioritize opportunities resulting in optimization / cost savings for the customer and revenue generation for Cognizant.Development and Tracking Account Strategies – maintain strategic advantage vis-à-vis the competition / other vendors.Signing of new contracts (SOWs) and renewals.Status reporting to customer executive leadership team on a weekly basis on progress made, highlight issues/concerns that are impacting the program.Track and report metrics and SLA adherence to customer on a weekly basis.Act as liaison with the Client's personnel to ensure the availability of adequate hardware, software, communication infrastructure, technical support, and other resources for the Cognizant team.Play the brand steward (or ambassador) role for Cognizant.Work with the customer for new project proposals from pursuit to contract negotiation.Responsible for strategic planning initiatives.Propose value adds to customer through innovative initiatives.Bring in technical and domain SMEs within Cognizant to proactively identify and address customer needs. Be the customer's ambassador to these Cognizant Centers of excellence teams.Overseeing / tracking of adherence to SLAs. Be responsible for timely delivery of all agreed project deliverables.Escalation point for Customer for feedback on delivery.Set up sync-up calls with direct reports on Incident / Service Ticket statuses. Prepare and maintain project plan, monitor the progress of projects/tasks as per plan and track issues to closure.Track project progress to ensure completion on time and on budget.Prioritize, allocate and monitor tasks for Cognizant team members and monitor the overall workload and make any changes required to team size and onsite/offshore team ratio that is cost effective for the client.Identify value additions and process improvements working with the team which provides cost benefit to customers.Track Issues and risks and work with offshore team for ensuring contingency/mitigation plans are implemented.Budget planning and revenue forecasting.Customer invoicing.Demand forecastingReview and report to the leadership team on the Monthly/Quarterly/annually financials.Salary Range: >$100,000
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us.For a complete list of open opportunities with Cognizant, visit
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
About Cognizant:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.
#LI-CTSAPAC
-
Service Technician
3 weeks ago
Brisbane, Queensland, Australia Grundfos Full timeAn exciting opportunity awaits within the world's leading water technology company. Grundfos Pumps in Australia is seeking the skills of a new Service Technician to join our friendly, inclusive, and highly inspirational Service Delivery team based in our Luscombe, (Brisbane) office, servicing our customers in Queensland. The list of activities that the ideal...
-
Advert Customer Service Administrator
3 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeRandstad is the trusted talent partner for many well known companies in the FMCG, Logistics and Manufacturing industries. We have numerous new opportunities consistently for candidates with matching or similar relevant experience in Supply Chain based Customer Service and Administration. To be connected directly with hiring managers and decision makers for...
-
Business Services Manager
4 weeks ago
Brisbane, Queensland, Australia BDO Australia Full timeAbout BDO BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world's leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors. Our values are at the core of who we are and how we work with each other and with our clients. These values are the...
-
Level 2 Service Operations
5 days ago
Brisbane, Queensland, Australia Flight Centre Alumni Full timeHello, Hej, 你好, SalutAt Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel As the technical face and voice of our global team, Enterprise Technology Services (ETS), you'll receive requests and...
-
Principal Data Engineer
4 weeks ago
Brisbane, Queensland, Australia Department of Transport and Main Roads Full timeStart a new journey with us #wearetmrTransport and Main Roads' (TMR) vision is to create a single integrated network accessible to everyone. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders.The Principal Data Engineer provides technical leadership and specialist advice on the collection, management, data...
-
GUCCI Team Manager
3 weeks ago
Brisbane, Queensland, Australia Gucci Full timeAbout Us If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. We are currently seeking a Team Manager to join our dynamic team in our Brisbane Queens Plaza store. Your opportunity The role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance...
-
R&D Senior Scientist
4 weeks ago
Brisbane, Queensland, Australia Kerry Full timeRequisition ID 50560Position Type FT PermanentRecruiter #LI-SS1Posting Type LI About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...
-
Lecturer in Economics
3 weeks ago
Brisbane, Queensland, Australia University of Queensland Full timeJob SummaryTo engage as a Lecturer in undergraduate and postgraduate teaching and supervision and further development of the School's programs, to undertake research of high quality in any field of Economics and Econometrics, and to perform service and engagement activities associated with the School. For US applicants, please note that Australian...
-
Job Vacancies – Manager
1 month ago
Brisbane, Queensland, Australia Csiro Full timeJob Description:CSIRO is seeking a highly motivated Strategy Delivery Manager to join the Program Enablement Office (PEO), within the Enterprise Strategy team. As the national science agency, CSIRO's vision is to create a better future for Australia by solving the greatest challenges through innovative science and technology. As the world turned to science...
-
Vendor Manager
3 weeks ago
Brisbane, Queensland, Australia Flight Centre Alumni Full timeHello, Hej, 你好, SalutAt Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel As our Vendor Manager you'll have responsibility to work to improve the relationship between supply and demand with key...
-
Hotel Accountant
3 weeks ago
Brisbane, Queensland, Australia Marriott Full timeJob Number Job Category Finance & AccountingLocation W Brisbane, 81 North Quay, Brisbane, Queensland, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAUTHENTICALLY YOUExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed to spark your imagination...
-
Enterprise Risk Analyst
2 weeks ago
Brisbane, Queensland, Australia Flight Centre Alumni Full timeOlá, Guten tag, 你好, Salut PurposeA key member of the Enterprise Risk team, this role will be responsible for supporting the design, development and implementation of FCTG's global ERM Strategy. The Enterprise Risk Analyst will support the delivery of the Group Risk Management Strategy (RMS) through the RMS plan that is designed to evolve FCTG's ERM...
-
Senior Manager
4 weeks ago
Brisbane, Queensland, Australia KPMG Australia Full timeJob DescriptionKPMG's Corporate Tax Delivery & Data Excellence (DDX) team helps clients with more consistent, more efficient and cost-effective ways to meet their end to end Australian corporate tax compliance obligations. We are looking for a tax professional highly experienced in the delivery of Australian tax compliance and reporting services –...
-
Brisbane, Queensland, Australia QIMR Berghofer Full timeClinician Researcher/Group Leader in Cancer Cell TherapiesAbout QIMR Berghofer:QIMR Berghofer is a world-leading translational medical research institute focused on improving health by developing new diagnostics, better treatments and prevention strategies, specifically in the areas of Cancer, Infection and Inflammation, Mental Health and Neuroscience, and...
-
Principal Civil
1 week ago
Brisbane, Queensland, Australia Hitachi Careers Full timeDescrizione Hitachi Rail is looking for an enthusiastic self-motivated Principal Civil / Installation Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Brisbane, Australia.Who We AreHitachi Rail is a fully integrated, global...
-
Structures Foreman
3 weeks ago
Brisbane, Queensland, Australia Randstad Australia Full timeThe Company My client is one of the most active Builders in Brisbane. As a result of their continued success they are currently seeking a experienced Stuctures Foreman for the delivery of a strong pipeline of unit and appartment projects. The Position To be successful in this role you will have recent experience as a Structures Foreman on highrise/multi-res...
-
AO5 Advisor
1 week ago
Brisbane, Queensland, Australia Randstad Australia Full timeAO5 Advisor (Property) Boat Harbour LeasingAO5 $ $67.97 per hour plus superInitial 12 month contract opportunityNorth Brisbane location with flexiblility Our client is a Queensland Government department, responsible for the transport infrastructure across the State. In this position, you will provide guidance to oversee marina facilities in the northern...
-
Associate / Senior Associate - Tax
4 weeks ago
Brisbane, Queensland, Australia Hopgoodganim Full time18th April, 2024 About the Role We are seeking an experienced Associate / Senior Associate to join our Taxation and Revenue team. You will have experience practising in a wide range of tax matters including capital gains tax, GST, income tax, land tax, payroll tax and stamp duty. The role has a focus on transactional advice with the occasional tax dispute...
-
Project Manager
2 weeks ago
Brisbane, Queensland, Australia GE Vernova Full timeJob Description SummaryThe Project Manager will be responsible for project delivery, profit & loss accountability, and customer satisfaction through management of project related activities and resources. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an...
-
Lecturer/Senior Lecturer in Cyber Security
3 weeks ago
Brisbane, Queensland, Australia University of Queensland Full timeJob SummaryThe position of Lecturer/Senior Lecturer is responsible for undertaking research; teaching at undergraduate and postgraduate level including course coordination; research higher degree student supervision; and professional activities in the field of Cyber Security with a focus on cyber security automation. We welcome applications from computer...