Manager - State Wide Ict Service Delivery
2 weeks ago
**About the Role**:
Your opportunity will be to lead and manage the operations of SWISD in the delivery of consistent, high quality customer service to the department ensuring services are compliant with the department's ICT strategy and key performance targets.
You will also consult with, and act as an advisor to, all stakeholders to promote departmental planning, management and development of specified information and communication systems, policies, processes, services and products delivered by the SWISD. The Manager reports to the Director, State Wide ICT Service Delivery, Enterprise Technology Services Unit, Information and Technologies Branch.
**Your responsibilities will include but not be limited to**:
- Manage, monitor, disseminate information and report on SWISD business systems and performance against key performance indicators, to facilitate the efficient and effective IT field service delivery management to customers.
- Develop and implement appropriate policies and standards, as well as the Government's strategic objectives, for service delivery management of information technology field service delivery.
- Identify, implement and develop strategies for the continual improvement of SWISD operations through the analysis of existing work practices, procedures and systems.
- Establish and maintain effective working relationships with both internal and external to the branch to ensure information provided by SWISD is accurate and current.
- Manage human, physical and financial resources to maximise the efficiency, effectiveness and performance of SWISD.
- Develop a performance measurement framework and appropriate Service Level and Operating Level Agreements on the operations of SWISD.
- Promote and effectively manage the development, implementation and administration of SWISD staff training procedures and policies.
- Maintain current knowledge of industry trends and potential impact on IT field service delivery management.
**Contact Name**: Jillian Baltzer, Director SWISD, (07) 3034 4394
**Closing Date**: Tuesday, 24 January 2023
**How to Apply**:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history)
- Attach a 2-pg written statement in response to the attached role description.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE) #LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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