Service Delivery Manager

2 weeks ago


Brisbane, Australia Talent Street Full time

**Service Delivery Manager **| 6 months Contract | Brisbane Government |**

Talent Street is looking for_ _**_Service Delivery Manager _**_- AO6_** **for a large government organization.

**Commencement Date : 19/06/2023 to 15/12/2023 (with possible extension)**
**Location : Carseldine, QLD**

**Description**:
The contractor will be required to develop and manage service plans between client's business areas. Service plans are written agreements between the owners of client's ICT systems. They articulate the technology and service components involved, business service management and support roles and responsibilities, service objectives and levels and any cost recoveries for the services provided.

**The Day to Day Duties of This Role Include**:

- Development of new service plans.
- Redevelopment of lapsed service plans.
- Scheduled service reviews of existing service plans.
- Scheduled monitoring and reporting of performance against service plans.
- Other duties as required.
- The role may have quarterly Key Performance Indicators to maintain.
- Current and varied experience across public and private sector is highly desirable.

**Required attributes**:

- Stakeholder engagement.
- Strong interpersonal and written communication skills.
- Experience in ITIL Service Design and Service Level Management practices.

If you are ready for an exciting opportunity, please



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