Senior Desktop Support Analyst

3 weeks ago


Perth, Western Australia Randstad Australia Full time
Responsibilities:
Aid in the development of a new workstation specification to support the transfer of operations and critical business functions.Assess suitability of IT and OT solutions for new workstations and where require promote new or novel solutions where required.Develop a concise Bill of Materials (BOM) to support the relocation.Aid in the install and connection of new or existing IT and OT equipment once installed in the new location.Contribute to system commissioning activities for both IT and OT systems.
Experience:
Experience in working within operational control centres.Significant experience in the deployment and management of IT hardware.Ability to work independently and with minimal supervision.Ability to work under pressure and to deliver results under tight timelines.Possession of ITIL Foundation Certificate and/or significant experience in an ITIL environment
Special Requirements:
Satisfactory completion of required medical examinations to verify physical fitness to perform the duties of the position.Provision of a current National Police Clearance certificate, dated 3 months or less from the date of application for the position.Possession of a current Western Australian 'C' or 'C-A' Class Driver's License or equivalent.Ability to work some unsocial and extended hours and be 'on call' when required.Ability to work and travel in country areas on occasion.
If you are interested apply below or contact Riya at At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
key responsibilities The Senior Desktop Support Analyst is responsible for assisting with escalations from customer queries, VIPs,managing major incidents and coaching of junior and new staff. This role will also manage ticket allocation amongst the Service Desk and Desk
skills Desktop Support Analyst
qualifications ITIL Foundation Certificate / or demonstrated experience in a relevant field.
education Bachelor Degree
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