Service Desk Analyst

2 months ago


Perth, Australia Talent International Full time

**Job Details**:
**Location**

Perth

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH100632_1681791636

**Contact**

Alice Tan

**Posted**

about 3 hours ago

**_Core requirements of the role:_**
- Allocates, monitors and resolves Incident and Service Requests
- Triage support services for all incoming service request
- Incident management activities with the use of their ITSM tool ServiceNow
- Remote support services to users across the metro area and regional WA

**_ Experience required:_**
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Experience supporting and provisioning end-user hardware
- Ability to work independently and within a team
- Excellent interpersonal skills

**_ Interested?_**

For further enquiries please call 08 6221 5598


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