Family Assistance Officer
2 months ago
**Job no**: 504555
**Work type**: temporary full-time
**Location**: Catholic Schools Parramatta Diocese
**Categories**: Administration, Finance
- **Temporary Full Time**
- **June to November 2023**
- **Flexible Hybrid Working (5 days onsite per fortnight)**
To ensure that we continue to meet the needs of our diverse stakeholders, the Finance and Administration team at Catholic Schools Parramatta Diocese is looking for an enthusiastic **Family Assistance Officer** to join the team on a temporary full-time basis
**About the opportunity**:
Reporting to the School Fee Liaison Unit Manager, the focus of your role will be to support a designated portfolio with the management of school fees as a valued member of a team of five. More specifically you will:
- Work with families and schools in a designated portfolio
- Ensure school fees are collected
- Managing issues of hardship and payment problems
- Responding to school fee debt enquiries for a designated portfolio of families
- Ensuring effective communication with principals, finance staff and families on fee debt matters
- Identify hardship and provide advice to ensure student retention
- Developing and improving school fee liaison processes and procedures
**To be successful**:
- Tertiary qualifications in a relevant area or study
- Experience in credit/receivables
- Experience working with medium to large organisations
- Strong numeracy skills and attention to detail
- Ability to show empathy and work closely with families to develop payment plans
- Some experience working with clients experiencing hardship
**Interested?**
Position Description
**Advertised**: 15 May 2023 09:05 AUS Eastern Standard Time
**Applications close**: 29 May 2023 23:05 AUS Eastern Standard Time
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