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Contact Centre Officer
3 weeks ago
6 Month FTC - View for Permanency
- Full time work from home
- Fantastic supportive team
**About your new employer**
West Recruitment is partnering with a reputable company who speciliase in end-to-end distribution, selling, marketing, and project management solutions from large scale to individual business requirements.
**About your new job**
As an experienced Contact Centre Officer, your primary responsibilities will involve care calling with customers and clients to ensure they are left with a good impression
- Identify customer needs: Through effective communication
- Assist with Warranty and aftersales communications
**About you**
- Be available to work shift work including 1 weekend day
- Previous experience in a customer service role within a Contact Centre environment
- Always display a customer-focused mindset and able to deliver empathetic service regardless of circumstances
- Able to think outside the square demonstrating an agile approach to work
- Experience working with multiple systems and resources
- Manage competing priorities to achieve effective, efficient and productive customer service. This will include managing KPIs, business policies and procedures, quality and productivity
**What’s in it for you?**
- Work from home 5 days a week You will be required to attend the Erskine Park site 1 day per month to bond and collaborate with your team
- 6 month fix term contract with the potential for permanency
- A great opportunity to develop, learn and grow your skills
- Great company benefits and discounts including 40% product discounts
- No more weekend or shift work Hours worked are between 7am - 7pm Monday to Friday
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