Customer Contact Officer

4 weeks ago

Davoren Park, Australia City of Playford Full time

**Customer Contact Officer**

**Full Time Opportunity - Fixed Term Contract**

**Applications welcome for part time opportunities**

**Classification: GO3 ($75,550 plus superannuation)**

**About Us...**

**How would you like to work in an environment where you're encouraged to bring your whole** **self to the workplace and be responsible for the decisions you make?**
- Council focused on building city and community foundations.
- Here for our rapidly growing, diverse and resilient community.
- Engaged and connected workplace environment.

As one of the fastest growing council areas in South Australia, the City of Playford is focused on building city and community foundations that places the community at the heart of everything we do. With our urban centre as the CBD of Northern Adelaide, our city is enriched by growing and diverse communities in new and established suburbs, rural and hills townships and horticultural lands.

The work that we do and the decisions that we make are in the best interests of the community and contribute to a sustainable organisational future. Modelling open decision making, we provide a supportive and collaborative environment where employees feel engaged and connected to the work of the organisation, to each other, and the community.

**About the Role...**

Due to a parental leave backfill, we currently have a full time position (12 month fixed term contract) available that works across both Call Centre and Front Desk environments. Our core business hours are 9:00am - 5:06pm Monday to Friday and work will be rostered across our Elizabeth (Civic Centre) and Davoren Park (Playford Operations Centre) locations.

Our Customer Contact Officers deliver high quality customer service as the first point of resolution to approximately 40 teams within Council, to assist the organisation to focus on core business objectives.

This is a great opportunity to collaborate across many of the City of Playford teams to efficiently connect our customers with key Departments and information, ensuring high quality, efficient and prompt customer service is provided. The position works as part of a dynamic team environment where you feel supported and empowered.

Incumbents in this position are required to possess a National Criminal History Clearance.

**About You...**

You possess a demonstrated passion and commitment for delivering positive outcomes for the community and delivering an outstanding customer experience. Your exceptional interpersonal communication skills enable your ability to relate to people and effectively problem solve.

You enjoy working in team environments where you can bring your adult self to work each day and collaborate on day to day activities and new initiatives. You will also possess excellent skills in MS programs, computer systems and databases, with ability to work across multiple platforms at any given time.

Successful applicants will have a current drivers licence and experience in Customer Service, Administration and/or related field.

**The Playford Employee Experience...**

Our team work hard together, but also celebrate together, learn together and support each other. We have a commitment to work/life balance through flexible working conditions and we remain focused on providing a high level of service and positive experience for our customers and stakeholders.

You will also get access to employee benefits, some of them are:

- Excellent leave entitlements including; Blood Donor leave and Purchased leave.
- Attractive salary and benefits including; salary packaging, income protection, free onsite parking and a strong health & wellbeing focus including corporate discount on health cover and gym memberships & free employee assistance program
- Ongoing professional development supported by study assistance and secondment opportunities

**More information...**

More information on the role accountabilities, and essential and desirable criteria can be found in the Position Description.

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact **Jess Degioia**, Manager - Customer Contact on **08 8256 0547**.

**How to apply...**

**Applications close at 12.00pm on Monday 7 August 2023.**

The City of Playford values diversity and work life balance.

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