Customer Contact Centre Representative
2 weeks ago
**Customer Contact Centre Representative**
Offer from Prosegur:
- Full-time one year contract
- Macquarie Park, immediate start available
- Forward-thinking and collaborative team environment
- An Exceptional career opportunity within the Global organization
More about the Position:
At Prosegur, we are currently looking for a dynamic, self-motivated, and confident Customer Contact Centre Representative to operate within our National Operations Team. This role requires an independent and highly motivated multitasker who can pick up new concepts quickly as well as work well in a team environment. Reporting to Contact Centre Supervisor, this key position provides exceptional customer service at all times and maintains effective communications between our customers and internal teams throughout our core Cash in Transit Business. Major responsibilities within this role include but are not limited to:
- Act as a liaison for customers to respond to inquiries, provide service information and resolve any emerging problems with accuracy and efficiency
- Build and maintain productive relationships with clients at all times
- Develop, expand and maintain co-operative relationships within internal stakeholders to enable swift resolution of inquiries and issues
- Adhere to customer service policies and procedures
- Ensure all customer and internal SLA’s are met and exceeded
- Manage customer databases and ensure accurate set up of new customers
- Support ATM and branch Scope of Work activities
- Address and escalate customer complaints in a timely manner
- Identify, document, and implement process improvement opportunities
- Participate in customer service projects and initiative
About skill set, background, and experience requirements:
- Minimum 1+ years of demonstrated customer service experience within a busy Call Centre environment
- Excellent Communication skillset - written and verbal with a strong Stakeholder relationship skillset
- High school certificate as minimum, relevant tertiary qualifications will be highly regarded
- Knowledge of banking cash management processes preferred
- In-depth knowledge of customer service principles and practices
- Ability to deal with ambiguity and multi-task
- Highly organized with great attention to detail
- Proven problem-solving capability
The successful applicant will be required to provide Criminal History Check process.
How to apply:
More about Prosegur:
Prosegur is a multinational organization with operations in 26 countries globally. We are the world leader in the provision of end-to-end cash solutions and associated technologies. With a presence in five continents globally, Locally in Australia, we are partners with many of Australia’s largest banks, retailers, and hospitality venues providing a range of cash management solutions, having a team of more than 1000 employees.
Prosegur is an Equal Opportunity Employer.
Prosegur Australia Pty. Ltd. | ABN 81 004 247 358
Master Security Licence Number: 408195411
**Salary**: $55,000.00 - $65,000.00 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: In person
Expected Start Date: 20/03/2023
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