Senior Contact Centre Engineer

1 week ago

Macquarie Park, Australia Optus Full time

Why Optus?

We are a business fuelled by optimism, unwavering customer focus and a team of amazing people.

And that's where we come in.... "the amazing people" part

We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.

Your day to day will consist of...

You will develop and implement solutions while working closely with Optus Enterprise and Business CX Pre-sales and Solution Architects, PMO Project Managers, Support Teams and Optus external partnered vendors.

Optus works with the largest contact centre owners in AU/NZ and is seeking engineers to successfully deliver work on some of the industry's most complex and challenging solutions.

What makes you perfect for the role?

5 years of contact centre technical solution delivery experience with one or more of the following solution suites:

  • NICE CXone
  • Cisco Webex CC, UCCE
  • Genesys Cloud CX, Multicloud CX
  • Amazon Connect, Verint or Avaya
  • Experience with business requirement gathering and documentation.
  • Experience with call flow design, documentation, and scripting
  • Experience with Web Services or other API development
  • You must be an Australian citizen and be eligible for Federal Government security clearance.

Optus is a place where we let you do you. We offer a range of benefits including:

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit

#LI-SM1

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