Level 2 Support Analyst

5 months ago


Melbourne, Australia Peoplebank Full time

Location:
- Melbourne- Job Type:
- Contract- Posted:
- about 3 hours ago- Contact:
- Priyanka Arora- Discipline:
- General IT
- Reference:
- 258523Our client is a leading Supermarket retailer who are currently looking to expand their Technology Customer Platform team. They are currently seeking **5 Support Analysts** to work on L2 General Application Support as well as SQL Programming assistance.
- Maintain and support systems as per agreed SLAs
- Able to resolve complex issues
- Understand business needs
- Drive continuous improvement.
- Support the Level 2 team with enhanced technical capability.
- Engage other teams as required for cross platform issue resolution.
- Ensure timely and appropriate customer and stakeholder communication occurs so that they are fully engaged and informed on the status of all issues.
- Ensuring the best internal customer experience by always providing superior level of service

**About you**:

- Intermediate to Advanced knowledge of database procedures and Microsoft SQL Server concepts
- Intermediate to Advanced knowledge & experience in PowerShell
- Knowledge of one or more SQL variant, such as MySQL, MSSQL, and PostgreSQL
- The ability to create fast and efficient database queries, including joining and cross-referencing cells from several tables
- Familiarity with standard database management tools and software, such as Microsoft Access, Oracle Database, and phpMyAdmin
- For more information please contact Priyanka Arora (02 8267 2404) and quote job #258523_
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._



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