Front Office Manager

4 days ago

Brisbane, Australia Oaks Hotels Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team at Oaks Brisbane Festival Suites. You will be working on a rotating roster and some weekend work will be required.

**Responsibilities include**:

- Guide & train the team to provide outstanding guest welcomes and experiences.
- Act as a role model, sharing your expertise and continually inspiring the team.
- Ensure daily tasks are completed accurately and in a timely manner;
- Conduct guest arrivals and departures;
- Confidently providing personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts, including cash handling;
- Assist the Housekeeping & Maintenance departments as required.

**Qualifications**:
**To be successful in this role you will have**:

- Minimum of 2 years previous Front Office experience
- Supervisory experience gained in a similar role.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- A high level of self-motivation and confidence

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
- Laundry allowance for some roles*

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

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