Customer Service Agent

7 months ago

Adelaide Region SA, Australia Torrens University Australia Full time

The Opportunity

Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

The Customer Service Agent will perform a triage function for all student queries and provide a resolution for tier 1 general enquiries and tier 2 enquiries as knowledge deepen over time.

On a typical day in this role you will:
- Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries.- Meet performance KPIs and participate in regular performance appraisals.- Record all student interactions in the Student Records Management System.- Outstanding customer service and interpersonal skills

NOTE: This role does not provide sponsorship opportunities. You must have full time working rights in Australia, and be located in Australia to be considered for this role.

For more information about the role, please find the

Job Description HERE

Who are you?

To be successful in the Customer Service Agent position you will have:
- 2 years’ experience in a contact center or customer service role- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people- Ability to operate effectively in a team, contributing positively to team operations and working relationships.- A student-service mentality and respect for balancing both people and commercial needs.- Strong personal drive and self-motivation
- Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia._

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do
_._

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020,
_Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:
- Study free in a course/degree related to your position- Flexible working conditions, allowing you to work remotely and from a campus near you- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at

  • Customer Service Agent

    7 months ago

    Adelaide Region SA, Australia Torrens University Australia Full time

    The Opportunity Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Customer Service Agent you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional...

  • Customer Experience Agent

    7 days ago

    Adelaide Region SA, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Customer Experience Agent

    5 days ago

    Adelaide Region SA, Australia NRMA Motoring & Services Full time

    **About SIXT Australia**: SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee...

  • Guest Service Agent

    7 months ago

    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Service Agent

    18 hours ago

    Adelaide Region SA, Australia Accor HQ Full time

    **Peppers Waymouth** is a leading Adelaide 5 star CBD hotel, with a distinctly European feel. Featuring 202 stylishly appointed hotel rooms and two food and beverage outlets, heated indoor lap pool, spa, sauna and fitness centre, it has a sophisticated ambience that the staff works hard to maintain. The always busy onsite conferencing facility caters for up...

  • Guest Services Agent

    6 months ago

    Adelaide Region SA, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Adelaide **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is...

  • Guest Service Agent

    7 days ago

    Adelaide Region SA, Australia Accor HQ Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Overlooking the Adelaide Hills this boutique Art Series Hotel, **The Watson **is located in Walkerville draws its inspiration from indigenous artist Yannima Pirkarli Tommy Watson. Vividly coloured dot paintings drawn from the...

  • Guest Service Agent

    3 days ago

    Adelaide Region SA, Australia Accor HQ Full time

    **Who are we?** Pullman Adelaide represents one of Accor Hotel’s most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. The hotel consists of 308 rooms overlooking the picturesque Hindmarsh Square and has a reputation second to none! **What we are looking for?** We are seeking a Part Time Guest Service Agent...

  • Hotel Guest Service Agent

    5 days ago

    Adelaide Region SA, Australia Hotel Grand Chancellor Adelaide Full time

    Our team is growing and due to internal promotions the Hotel Grand Chancellor Adelaide have multiple opportunities available for self-motivated and reliable **Guest Service Agents** who are passionate about providing an exceptional high level of service. Reporting to the Front Office and Duty Managers, the Guest Service Agent will support the efficient...

  • Guest Service Agent/concierge

    3 days ago

    Adelaide Region SA, Australia Accor HQ Full time

    **Peppers Waymouth** is a leading Adelaide 5 star CBD hotel, with a distinctly European feel. Featuring 202 stylishly appointed hotel rooms and two food and beverage outlets, heated indoor lap pool, spa, sauna and fitness centre, it has a sophisticated ambience that the staff works hard to maintain. The always busy onsite conferencing facility caters for up...

  • Guest Service Agent

    1 day ago

    Adelaide Region SA, Australia Accor HQ Full time

    First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Joining a passionate team, dedicated to creating luxurious experiences for our guests - Employee benefit card offering...

  • Guest Service Agent

    8 months ago

    Adelaide, Australia Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Night Guest Service Agent

    7 days ago

    Adelaide Region SA, Australia Minor International Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    3 months ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's most...

  • Guest Service Agent/receptionist

    3 days ago

    Adelaide Region SA, Australia Frontline Recruitment Full time

    We are seeking an outgoing, bubbly, organised Receptionist/Guest service agent. This is an amazing opportunity in a truly remarkable location! Don't miss out! **The Company** This remarkable venue sits in the heart of McLaren Vale, 45 minutes south of the city, a leading venue known for weddings, functions, conferences, accommodation and also its wine...

  • Guest Service Agent

    7 months ago

    Greater Adelaide SA, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    7 months ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Guest Services Agent

    3 weeks ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin...

  • Guest Service Agent/night Auditor

    18 hours ago

    Adelaide Region SA, Australia Accor HQ Full time

    Located within the vibrant West End University precinct, **BreakFree Adelaide** is within walking distance to the city’s hot spots, including the Convention Centre, Festival Theatre, Rundle Mall, the Adelaide Oval and more. With its superior friendly service and a variety of refurbished room types featuring all the comforts of home, you’ll love the...

  • Customer Service

    7 days ago

    Adelaide Region SA, Australia Bollore Logistics Asia Pacific Full time

    200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...