Portfolio Lead

3 weeks ago

Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

Portfolio Lead, Domestic Building Insurance (DBI)
2 X Ongoing, Full-Time opportunities
About VMIA
Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.
We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers.
The Domestic Building Insurance team provides mandatory insurance cover for homeowners who are building or renovating in Victoria. Builders are required to purchase Domestic Building Insurance (DBI) on behalf of the homeowner for all domestic building projects over $16,000. On average, we issue over 90,000 policies each year protecting over $160 billion worth of insured residential projects across Victoria.
We help our clients prepare for, prevent, or reduce the impact of harm. When things don't go to plan, we help clients restore services and recover quickly.
Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.
People are at the heart of everything we do. At VMIA, you'll be encouraged to achieve your career goals in a progressive and flexible workplace that most importantly lets you be yourself.
Your role
Looking for purpose in what you do? Wanting to make a difference in the lives of Victorian homeowners?
We need your passion and drive to help Victorian homeowners get back on their feet and improve consumer protection in the domestic building industry.
Come and work with a great team who thrive on innovation and collaboration. We are a learning organisation, and you can expect to grow, develop, and evolve your professional career whilst working in DBI.
How you'll make an impact
- Managing a team of dedicated claims professionals to assist homeowners where their builder is no longer around.
- Administering a portfolio of complex claims using your negotiation skills to get the best outcomes for all parties.
- Using your experience to mentor the team to help them grow and achieve collective goals.
- Overseeing the capability and performance of claims service providers such as law firms, building assessors etc to ensure optimal outcomes.
- Developing strategies and actively participating in VCAT proceedings in conjunction with our legal service providers.
- Continuously reviewing and improving our internal processes and procedures to deliver services and enhance employee engagement.

Who you work with
- You work closely with the Head of DBI Claims to actively manage and contribute to the development of new and existing claims services, business practices and product offerings to build the value and contribution of the DBI clients.
- You liaise with the Chief Officer, DBI to provide insights and recommendations for the development of the DBI portfolio.
- You engage with the DBI Claims Team to provide a mentoring and coaching role giving insight into the policy and processes.
- You work across the DBI Division including peers, the Builder Assessment Team, Internal and External Compliance Officer(s) and other support service staff to improve claims management outcomes.
- You build and maintain relationships with key external agencies such as VBA, CAV and DBDRV to share information and collaborate on strategic projects.
- You build and maintain effective relationships with third party service providers to obtain optimum claims resolution and manage recovery opportunities.

About you
- You have 5+ years' experience in claims management, especially in the handling of more technically complex matters, within Domestic Building Insurance / Builders Warranty Insurance or similar scheme (e.g. Property Claims).
- You have knowledge and experience in insurance claims management along with the capacity to analyse and interpret claims information and data sources. You can demonstrate how you have used this intel to identify trends and strategic opportunities for improvement.
- You are a seasoned professional with advanced communication and interpersonal skills, proven empathetic client management / customer service experience and the ability to influence stakeholders and negotiate mutually beneficial outcomes.
- You are resilient with the ability to work under pressure and manage and resolve conflict resolution in a timely and effective manner.
- You are experienced in coaching and mentoring team members to build capability.
- You have demonstrated capacity to assess potential operational risks and make decisions in a timely and effective manner con

  • Portfolio Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Victorian Managed Insurance Authority Full time

    Portfolio Lead - Insolvency Claims Full-Time, Ongoing Hybrid and Flexible Working Arrangements Convenient Location Based in Melbourne CBDAbout UsVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.We're an agency in the Department of Treasury and...

  • Portfolio Lead

    1 week ago

    Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

    Portfolio Lead - Insolvency Claims - Full-Time, Ongoing - Hybrid and Flexible Working Arrangements - Convenient Location Based in Melbourne CBD About Us Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of...

  • Portfolio Manager

    2 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Portfolio Coordinator

    3 weeks ago

    Melbourne City Centre, Australia Modis Full time

    Hybrid Working Environment - Initial 6 month fixed term contract with opportunity of extension - Exciting Portfolio of Projects **About the Company** Our client is a global organising specialising in design, engineering, and advisory services. Their mission is to transform concepts into reality, collaborating with clients to envision and co-create a more...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia DON Full time

    Global FMCG Business Located in Castlemaine, VIC Develop your future with usAbout Us***GWF is one of Australia and New Zealand's largest food manufacturers employing around 6,000 people across 60 sites. GWF's product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products and animal feed.GWF's business units...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia Victorian Managed Insurance Authority Full time

    Location: Melbourne | CBDJob type: Full timeOrganisation: Victorian Managed Insurance AuthoritySalary: Salary not specifiedOccupation: Insurance and SuperannuationReference: VG/VMIA/DBI/1796868As the Portfolio Lead - Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You...

  • Portfolio Manager

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Portfolio Systems Lead

    1 month ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $103,085 - $116,115 + 15.4% super - Melbourne, Brisbane, Perth preferred; All capital city office locations will be considered. The Bureau's Enterprise Portfolio Management Office (EPMO) sits in the Portfolio Management Program within the Enterprise Services Group. The EPMO provides whole of enterprise coordination, strategic...

  • Portfolio Systems Lead

    4 weeks ago

    Melbourne, Australia Australian Bureau of Meteorology Full time

    Executive Level 1, Ongoing - $103,085 - $116,115 + 15.4% super - Melbourne, Brisbane, Perth preferred; All capital city office locations will be considered. The Bureau's Enterprise Portfolio Management Office (EPMO) sits in the Portfolio Management Program within the Enterprise Services Group. The EPMO provides whole of enterprise coordination, strategic...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Job posted:27/05/2024Organisation: Victorian Managed Insurance AuthoritySalary: Salary not specifiedOccupation: Insurance and SuperannuationReference: VG/VMIA/DBI/1796868As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims.You will lead, coach, and...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia State Of Victoria Full time

    As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims.You will lead, coach, and develop the team to provide a positive client experience and timely resolution.Department:Victorian Managed Insurance Authority Work Type: Ongoing - full time Job...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia State of Victoria Full time

    As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will lead, coach, and develop the team to provide a positive client experience and timely resolution.Department:Victorian Managed Insurance AuthorityWork Type:Ongoing - full timeJob...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Job posted: 27/05/2024 Organisation: Victorian Managed Insurance Authority Salary: Salary not specified Occupation: Insurance and Superannuation Reference: VG/VMIA/DBI/ As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims.You will lead, coach, and...

  • Portfolio Lead

    2 weeks ago

    Melbourne, Victoria, Australia State Government of Victoria, Australia Full time

    Job posted:27/05/2024Organisation:Victorian Managed Insurance AuthoritySalary:Salary not specifiedOccupation:Insurance and SuperannuationReference:VG/VMIA/DBI/1796868As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will lead, coach, and...

  • Portfolio Manager, Casualty

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Guild Group Full time

    Job Number:493162Work type:Full Time PermanentLocation:Melbourne (CBD)Categories:Sales & Business Development, Product & UnderwritingYour new companyFor 60 years Guild Insurance has provided innovative and progressive insurance solutions to our customers, as we near our seventh decade we continue to innovate and challenge the way we do things. We are...

  • Lead Portfolio Analyst

    2 weeks ago

    Melbourne, Victoria, Australia EnergyAustralia Full time

    Lead Portfolio Analyst:Job no 507431- Work type Full Time Permanent- Location Victoria- Categories Finance, Corporate, Energy, EngineeringThe EnergyAustralia WayThe Energy industry is undergoing a radical and exciting transformation. As one of Australia's largest generators and retailers of electricity, we are stepping up to 'light the way' towards a cleaner...

  • Portfolio Development Lead

    2 weeks ago

    Melbourne, Victoria, Australia D'Arcy Weil Full time

    Melbourne or Sydney Comprehensive benefits package Benefit from ongoing career supportOur client is a leading player in the energy and utilities sector, dedicated to driving the global transition towards a sustainable energy future. They specialize in the development, ownership, and operation of a diverse portfolio of energy and utilities assets, including...

  • Portfolio Lead Analyst

    3 months ago

    Melbourne, Australia Infosys Singapore & Australia Full time

    About UsWhere Innovation meets Excellence.Be a part of a globally renowned management consulting firm that is on the front line of industry disruption. We are a mid-size player with an entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the...

  • Portfolio Lead Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Infosys Singapore & Australia Full time

    About UsWhere Innovation meets Excellence.Be a part of a globally renowned management consulting firm that is on the front line of industry disruption. We are a mid-size player with an entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the...

  • Portfolio Lead Analyst

    4 weeks ago

    Melbourne, Australia Infosys Singapore & Australia Full time

    About UsWhere Innovation meets Excellence.Be a part of a globally renowned management consulting firm that is on the front line of industry disruption. We are a mid-size player with an entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the...