![Probe CX](https://media.trabajo.org/img/noimg.jpg)
Portfolio Manager
2 weeks ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
The Portfolio Manager is responsible for the management of the Team performance. The portfolio manager will lead the team, manage client escalations, provide support as an agent on the phones as required. Work closely with compliance manager and operations manager to identify and help implement changes. You will be an excellent communicator responsible for supervising, managing, coaching and motivating team members on a daily basis. Ultimately, you should lead by example and engage the team to achieve goals
Key Details:
- Commencing February 2024.- Monday to Friday between 8:30am to 6:00pm- Hybrid | Melbourne CBD- Full Time | 6 months Fixed Term Contract- You will be required to complete a National Police Clearance and Background check
Key Responsibilities:
- Understanding of collection methodologies, skip tracing and experience to maximize the recovery of your team's assigned portfolio by working collaboratively with your team.- Drive process improvements and collections strategies- Achievement of contractual KPIs / daily, weekly, monthly targets- Team performance management and engagement- Effective management of activities for Inbound and Outbound calls to meet service levels- Weekly and Monthly Reporting- Maintain product and industry knowledge at a high level- Complete work as an agent as required- Troubleshoot and work with various stakeholders to resolve issues
Key Skills and Attributes Required:
- Substantial experience within similar role- Ability to coach and performance manage staff- Stakeholder management- Ability to build relationships & work collaboratively with clients and organisational peers- Ability to analyse data and report on it at all levels of the centre
The Portfolio Manager will play a vital role in supervising, managing, coaching, and motivating team members on a daily basis. Your leadership by example will inspire the team to achieve their goals and foster an environment of growth.
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