Help Desk Team Leader

4 weeks ago

Symonston, Australia Electro Optic Systems Pty Ltd Full time

**Posted**:
01/06/2023

**Closing Date**:
07/07/2023

**Job Type**:
Permanent - Full Time

**Location**:
Symonston

**Job Category**:
IT

**About Us**

EOS is an equal opportunity employer and we offer flexible work arrangements, flexible hours, paid parental leave, employee incentive scheme and additional annual leave.

**Benefits**
- Structured friendly and supportive team
- Learning and development opportunities
- Flexible Working Hours
- Working from home options
- Opportunities for further career development
- Free Parking
- Paid parental leave
- Employee incentive scheme
- EOS is an Equal Opportunity Employer.

Job Description

**About the role**

We have an exciting position available for an experienced ICT System Administrator Team leader to join our ICT Team. In this role you will be responsible for managing a small group of System Administration staff to ensure that the company Infrastructure is maintained to meet company requirements.

Working in a fast-paced collaborative environment, you will provide infrastructure platform leadership across several multi-disciplinary agile product teams supporting, sustaining, and enhancing mission systems that deliver value directly to EOS Employees.

**The role will require you to**:

- Lead and mentor a team of technical specialists.
- Maintain and enhance our current infrastructure, evaluating new technologies and making/implementing recommendations to improve operational efficiencies.
- Manage problems and requests in line with the ITIL framework by utilising vendor and customised in-house toolsets.
- Communicate and collaborate with users and other technology groups in a complex and strongly governed environment.
- Develop and deploy solutions as part of agile sprints or projects in accordance with process, standards, and priority.
- Produce, review, and maintain technical system documentation.
- Perform on-call and weekend work as required.

Desired Skills and Experience

**About You**
- You will have substantial professional experience with:

- Microsoft Windows Server, Active Directory, and other related technologies such as WINS, DHCP, DNS, etc.
- Azure platform management including AAD, Identity, Intune, and PowerShell
- VMWare, Hyper-V, Cisco.
- Exposure to Meraki networking solutions
- Backup technologies with experience with Veeam
- Building and maintaining effective working relationships across all levels.

**Desirable**:

- Vendor certifications like Veeam, Meraki and VMware
- VB scripting.
- ITIL v3 Foundation certification.
- Azure architect or administration certifications

**How to Apply**

Due to Australian Government security clearance requirements for this role, you must be an Australian Citizen and eligible to obtain and maintain appropriate security clearances.

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