Full-time Team Supervisor

3 weeks ago

Symonston, Australia Hanrob Pet Hotels Full time

Description

About Us

We are the pet lover’s choice Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.

Our strong and proud history has enabled the acquisition of nine pet hotels, which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers.

With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.

About the Job

We are seeking an experienced and enthusiastic people leader for the position of Full-time Team Supervisor for our petcare team at Canberra Pet Hotel located at Symonston, ACT.

The Supervisor’s purpose is to oversee a team of passionate pet care attendants, having accountability for the overall health of the pets in our care. They will communicate with clients and supervise the safe delivery of daily tasks within the petcare team. The role is responsible to focus on quality outcomes including task allocation, securing workplace hygiene/conditions, a high level of customer service, and great employee experiences.

This position on offer is 38 hours per week with 5 days on and 2 days off per week with Saturdays and Sundays required. The additional 3 days per week are negotiable.

Shifts are required to be worked during the periods 7am - 7pm, seven days per week including weekends, public holidays, and school holidays, including Christmas and Easter periods.

About You

You are reliable, motivated, and an experienced team leader with strong communication skills and empathy for others. You have genuine affection for cats and dogs and are customer focused.

Additionally, you will have:

  • Minimum 2-3 years’ experience in operational supervision and people/team leadership roles.
  • Demonstrated experience in energising and motivating a team through your enthusiastic and structured approach.
  • Confidence to provide training and guidance to others, leading by example and providing positive and constructive feedback to bring out the best in your team members.
  • Basic knowledge in animal care and enjoy being around dogs and cats.
  • Certifications in Animal Studies and/or Companion Animal Services and/or experienced working in kennels, doggy daycare, or catteries (preferred but not essential, provided you are willing to prioritise learning these skills on the job with thorough petcare training provided).
  • Availability to work during peak periods (School Holidays / Christmas & Easter / Weekends / Public Holidays).
  • Willingness to jump at the chance to help others in your team and get personal satisfaction from seeing others succeed.
  • Great time management skills, and successfully plan your own time as well as being able to assist others to plan and prioritise their workload.
  • Excellent communication and a positive attitude, who gets job satisfaction from leading others to achieve their individual and team goals.
  • A current, unrestricted ACT Drivers Licence (and clean driving record).
  • Commitment to working safely and following Standard Operating Procedures.
  • Willingness and ability to always adhere to Hanrob Pet Hotels’ operating procedures and work health and safety requirements.

IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to basic administrative work, the incumbent will primarily be required to work indoors and outdoors (sometimes in inclement weather conditions, and hands on with cats and dogs, on their feet for a significant portion of their day. They must be able to sit, stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals up to 50kg on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online, and occasionally take difficult conversations, including providing feedback and receiving complaints, in order to perform the inherent requirements of the role.

The Benefits

  • Full training and support in a friendly team culture.
  • Significant discounts on formal Animal Care Studies through Hanrob College.
  • Career progression opportunities with a national organisation.
  • Free Parking.
  • Free Employee Assistance Program.
  • Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…
  • Regular employee appreciation events.
  • Opportunity to develop your career inside of a rapidly growing national organisation.
  • Fun filled days with our furry guests and the satisfaction of supporting pet lovers in your local community.

If you are energetic and want to work with a friendly, hard-working team of likeminded animal lovers, APPLY NOW and submit your resume and cover letter telling us why you're our next pet care leadership superstar

Note: Candidates must have unrestricted work rights in Australia to apply for these roles.

Role Type

On-site • Permanent • Full-time • Mid-level Senior

Pay Rate

26.18 AUD - 39.27 AUD (Hour)

Company Overview

We are the pet lover’s choice Hanrob are passionate pet people, and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry. Our strong and proud history has enabled us to grow our business nationally, offering pet boarding, pet transport, and doggy day-care. In addition, we offer specialised services in vocational education; inspiring the future of professional pet careers. With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.

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