Small Business Consultant

4 weeks ago

Melbourne City Centre, Australia HAYS Full time

Small Business Consultant - Hiring Multiple Positions

**Your new company**

As one of the Top 4 banks, we stand out as a pioneering force in the financial industry. With our Small Business team rapidly expanding, assisting customers across Australia and New Zealand, this is your chance to join a dynamic business that values excellence and offers unparalleled career progression. Our commitment to attracting and retaining the best talent ensures you’ll be supported on your journey to unlocking a world of opportunities.

$37.78/hr + super

Temporary 6-month contract with potential for extension or permanency

Full-time on a rotating roster (Monday - Friday 8am to 6pm)

Location: Docklands and Hybrid after training period

Start date: April 29th, 2024
**Your new role**

As a Small Business Consultant, you will be the primary point of contact for small business banking customers, handling an average of 45 calls per day, providing timely and customer-centric solutions to address enquiries and service requests. You'll adhere strictly to banking compliance guidelines and standards in all interactions and transactions while identifying and understanding customers' future needs to offer tailored solutions and assistance. Collaborating with team members to share ideas and innovate, engaging in continuous self-development and learning, and demonstrating dedication and hard work to pave the way for potential conversion of the role into a permanent position are also key aspects of your role. Ultimately, your commitment to exceptional customer service and satisfaction will be paramount in every interaction. As a Small Business Consultant, you will be the primary point of contact for small Business banking customers, handling an average of 45 calls per day, providing timely and customer-centric solutions to address enquiries and service requests. You'll adhere strictly to banking compliance guidelines and standards in all interactions and transactions while identifying and understanding Customers' future needs to offer tailored solutions and assistance. Collaborating with team members to share ideas and innovate, engaging in continuous Self-development and learning, and demonstrating dedication and hard work to pave the way for the potential conversion of the role into a permanent position is also key aspects of your role. Ultimately, your commitment to exceptional Customer service and satisfaction will be paramount in every interaction.

**What you'll need to succeed**- Your genuine empathy for customers and a passion for providing top-notch service that exceeds expectations every time.- Exceptional communication skills, allowing you to navigate multiple systems and processes seamlessly during customer interactions.- Your knack for problem-solving and a curious mindset to explore new approaches that optimise team performance and improve customer service.- A natural ability to collaborate effectively with others, aligning with our bank’s purpose and values.- An unwavering motivation to grow and develop a fulfilling career within the Banking Industry.

**What you'll get in return**- Immerse yourself in our industry-leading, 8-weeks training program, equipping you with all the tools for success.- Receiving ongoing coaching and support to ensure your continued growth and excellence in this role and beyond.- Enjoy the flexibility of a hybrid position, allowing you to work remotely 2-3 days a week after training.- Be part of a diverse and inclusive work environment that values Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion, and Employee Wellbeing & Engagement.

**What you need to do now**

Tips:

- Use a computer or laptop to complete the test and NOT your mobile phone.
- Complete the test when you have at least 30 minutes free from outside distractions to ensure you are focused entirely.
- Read all of the instructions and information before starting to ensure you fully know what to expect in the test.

Thank you very much for your time and efforts, I will be in contact with you if you have successfully passed the assessment

Many thanks,

2853149

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