Small Business Consultant

4 weeks ago

Melbourne City Centre, Australia HAYS Full time

Huge opportunity for confident communicators that are driven to pursue a career in banking

**Join one of the Top 4 Banks in Financial Services - Your Pathway to Success Starts Here**

Are you ready to elevate your career and become part of a leading financial institution?

**Your new role**

As one of the Top 4 Banks, we stand out as a pioneering force in the financial industry. With our Small Business team rapidly expanding, assisting customers across Australia and New Zealand, this is your chance to join a dynamic business that values excellence and offers unparalleled career progression. Our commitment to attracting and retaining the best talent ensures you’ll be supported on your journey to unlocking a world of opportunities.
- $37.78/hr + super
- Full-time on a rotating roster (Monday - Friday 8am to 6pm)
- Location: Docklands and Hybrid after training period
- Start date: October 2023

**Your Role and Growth**:
As a Small Business Consultant, your mission is to deliver exceptional customer service and tailored solutions to our valued small business customers. You’ll be empowered to adhere to banking compliance guidelines while identifying and addressing customers’ future needs. Starting as the first point of phone contact for our Small Business banking customers, you will embark on a journey of self-development and learning.

Your hard work and dedication will be rewarded with a future view to convert this role into a permanent position. We believe in nurturing talent and providing a clear pathway for career growth within the Banking Industry. Your outstanding performance will be the key to securing your place in our thriving team.

**Your Impact**:
***As a Small Business Consultant, you will be at the forefront of owning customer queries and service requests. Your focus on delivering timely and customer-centric solutions will be the driving force behind our customers’ satisfaction. Collaborating with team members, you’ll be encouraged to share ideas and innovate, enhancing our team’s overall capabilities.

**What Sets You Apart**:

- Your genuine empathy for customers and a passion for providing top-notch service that exceeds expectations every time.
- Exceptional communication skills, allowing you to navigate multiple systems and processes seamlessly during customer interactions.
- Your knack for problem-solving and a curious mindset to explore new approaches that optimise team performance and elevate customer service.
- A natural ability to collaborate effectively with others, aligning with our bank’s purpose and values.
- An unwavering motivation to grow and develop a fulfilling career within the Banking Industry.

**Culture and Benefits**
- Immerse yourself in our industry-leading, 8-weeks training program, equipping you with all the tools for success.
- Receiving ongoing coaching and support to ensure your continued growth and excellence in this role and beyond.
- Enjoy the flexibility of a Hybrid position, allowing you to work remotely 2-3 days a week after training.
- Be part of a diverse and inclusive work environment that values Gender and Cultural Diversity, Accessibility, Aboriginal & Torres Strait Islanders, LGBTIQ+ Inclusion, and Employee Wellbeing & Engagement.

**Join Our Team Today**:
Take the leap into a world of possibilities and kick-start your journey towards an exciting and rewarding career with this Top 4 Bank. Don’t miss this chance to become part of an extraordinary team that celebrates individuality and empowers your professional aspirations.

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