Customer Service Officer

2 days ago


Bayswater North, Victoria, Australia Conquest Recruitment Group Full time
About the Role

We are seeking an experienced Customer Service Officer to join our team.

As a key member of our team, you will be responsible for delivering exceptional customer service and support.

The successful candidate will have strong communication skills, a positive attitude, and a high level of personal performance standards.

You will be expected to deal with difficult situations, make decisions, and provide timely resolutions to customer queries.

  • Provide a high level of customer service via phone and adhere to quality standards.
  • Confirm orders and deliveries, respond to enquiries, and resolve issues.
  • Process orders and use computer systems efficiently.
  • Support the sales team and act as a first point of contact.
  • Maintain accurate records and systems.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Able to effectively communicate with customers at all levels.
  • Strong computer skills and proficiency in MS Office suite.
  • Customer service experience (building industry advantageous).
  • Attention to detail and organisational skills.

Estimated Salary: $60,000 - $80,000 per annum



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