Customer Service Manager

1 week ago


Bayswater, Australia coles Full time

As a key member of the Coles team, you'll play a vital role in delivering exceptional customer service and store operations. Reporting to the Store Manager, you'll be accountable for the day-to-day running of the service department and front of store operations.

About the role

With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About you and your skills
  • You'll need previous experience working in a fast-paced customer-facing environment.
  • Proven leadership experience is required to lead, coach and develop your team to meet sales targets, cost control and rostering requirements.
  • Maintaining excellent service standards and keeping the checkout area clean and safe for our team and customers is essential.
  • You'll drive a one-team culture that prioritises team members' health, safety and wellbeing.
  • Your customer-obsessed mindset will help you continually seek to better understand our diverse customers to ensure we're always providing an outstanding shopping experience.


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