Euc Support

2 days ago

Melbourne, Australia Encore Theme Full time

Melbourne, Australia
- 2924653

**Job Description**:
**About Us**

**Prime Responsibilities**
- Ensure all EUC devices underlying infrastructure is maintained and operational. This includes PCs, Tablets, Printer, Meeting Rooms, Desk phones, Workstation Hygiene, Drivers/ Software’s up-to-date and suppression systems.

**Duties**
- Requires 5+ years of related experience in IT industry with Desktop Support-L3 (mandatory).
- Responsible for computer room activities such as installing workstation, mounting, and dismounting monitors, switches, dock station.
- Install, configure, test, and maintain workstations, Panasonic Touchpad, Motion Tablet, iPhone, iPad, multi-function devices (MFDs) printers, plotter, Cisco IP Phones, a range of digital workplace, and Microsoft Teams meeting rooms.
- Perform Crown/RJ45 patching between workstation, switches, and routers (under direct supervision).
- Provide onsite support to network, server, storage, security teams and assist them with planned changes, tasks, and problem resolution.
- Ability to lift / move computer equipment weighing up to 25Lbs.
- Respond to Data centre incidents in business hours and when “on call” after hours.
- Perform daily/weekly floor checks to ensure all infrastructure is operating as expected.
- Asset management, installation, decommissioning and disposal.
- Manage queues for EUC requests, tasks, incidents and change requests via the Service Now tool.
- Should have driving license and agree to travel between sites at least 100kms a week.
- Keep track of installed IT assets to prepare upgrades and replacements
- Ability to work well under pressure to repair, install, modify, and upgrade IT hardware, demonstrating strong technical, analytical, and problem-solving skills.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Experience in desk side support and PC break/fix including basic administration of Windows O/S Win10, 8.
- Able to work in after hours and weekends for an on-call shift is also part of the job.
- Ability to drive hour or two to attend the Branch Office to assistance IT related issues.
- Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Expertise in Microsoft Intune, SCCM, Azure Active Directory.
- Experience in SCCM including architecture, implementation, support & troubleshooting.
- OSD in depth knowledge, like creating TS, troubleshooting the OSD Issues, importing & Injecting Drivers.
- Patch management and Application Deployment.
- Hands on knowledge in MDM tools & platform management using mobility devices.
- Strong experience in end-to-end patch management process, software deployment process.
- Knowledge on hands in scripting - PowerShell or VBScript tool.

**Skills**:

- Remote desktop support and Field Desktop Support
- Patching governance for EUC devices.
- Analysis & Problem Solving, Planning/Organizing/Work Management, Quality Orientation.
- Attention to Detail, Learning Agility, Influencing, Tenacity, Building Trust, Listening, Project Coordination and Management.
- Strong oral and written communications, Ability to effectively communicate and collaborate with several levels of the customer’s organization.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.
- Flexible/remote working culture - location is not a limitation of success at Wipro.
- Global Travel & Relocation opportunities - COVID permitting.
- Paid Parental Leave.
- Excellent Remuneration Package.
- Quarterly bonus/variable pay.
- Quarterly Career Progression Reviews - we do not limited our employees to the usual once per year reviews
- Novated Lease & Salary Sacrifice.
- Reduced Corporate Healthcare Rates.
- Fringe, Concession + Membership & Subscription Tax Benefits.
- Financial Advisory & Banking Benefits.
- Free Ongoing training and development to help you reach your full potential.
- Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home
- Team building, fun activities and social events - COVID permitting.

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