Euc Workplace Manager

1 week ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

AU$900.00 - AU$1000.00 per day

**Job Type**

Full Time

**Ref**

BBBH95023_1666330263

**Contact**

Daniel Clifford

**Posted**

about 3 hours ago

**The Client**:
Our client for this position is a major Australian financial services organization. They're currently looking for an EUC Manager to join the organization on an initial 12 month contract. As the EUC Manager you will be the responsible for leading a team of SME's through a managed services agreement with key focus on modernising the workplace and maintaining support for the production environment.

**The Role**:
**Responsibilities**:

- Lead a team to effectively manage workload, priorities and resourcing requirements to meet the demand, working within constraints including costs, specified priorities, agreed service standards and resources available.
- Align priorities and services delivered to the IT strategy in support of the organizational goals.
- Conduct regular governance meetings with contracted 3rd party service providers, reviewing contract performance, collaborate on opportunities to improve the utilisation of M365, and plan for any upcoming activities.
- Implement solutions across the M365 platform including configuration and customisation of SharePoint, Teams and Power Platform solutions.
- Manage the lifecycle of the organisations Audio Visual solutions and create strategic roadmaps aligned to the Technology strategy.
- Manage the delivery and performance of 3rd party support services in providing reactive break / fix support and preventative maintenance activities.
- Prioritisation and allocation of work to team members.
- Establishment and continuous improvement of processes, practices, tools, templates, and methodologies used by the team.
- Work with Solution Architects for future planning of the organisations operational environment.
- Contribute to the development and implementation of strategic plans to drive outcomes where appropriate and required given the area of responsibility and expertise.
- Ensure team compliance with ITSM policies and procedures aligned to the ITIL framework. This includes but is not limited to Incident Management, Service Request Fulfilment, Problem Management, Change Management, Release Management and Continuous Improvement.
- Responsible for providing a high level of satisfaction to the customers; liaise with senior staff and key stakeholders to manage more complex challenges.
- Monitor and maintain system security, backups, system performance, capacity and resource utilisation.
- Resolve queries and problems accurately and in a timely manner, providing clear advice and options directed to customer needs. Support the IT Onboarding and Offboarding process as required.
- End to end management of small-medium projects to BAU transition of services through an established governance process.
- Risk awareness and mitigation of such services transitioning into BAU.
- Build constructive working relationships with a range of stakeholders across multiple business units, helping build solutions to complex challenges.
- Establish effective collaborative channels to drive a 'joined up' approach to service stability.
- Work with the Workplace Technology Operations Manager for BAU operational needs.
- Understand and maintain strong relationships with business and IT stakeholders to ensure issues resolution deadlines are met.
- Work with ITIL process functions/owners to ensure the function is integrated into other ITIL process.

**Required Skills & Specialisms**:

- Tertiary qualified in Technology or similar, ITIL Certified.
- Extensive professional experience in a similar environment.
- An understanding of ITIL and how it is adapted in a professional service environment.
- Demonstrated effective communication with and management of key client stakeholders.
- Demonstrated ability to effectively lead a team and balance competing priorities.
- Experience in environments with strong formal change control constraints.
- Demonstrated experience implementing solutions utilising PowerApps.
- A strong level of resilience and good problem-solving techniques, when dealing with challenging operational issues.
- Strong leadership qualities such as good people skills, and effective team performance management.
- Focus on setting and maintaining high quality process standards.
- A proactive approach to business development, continuous improvement and service ownership.
- Ability to interpret master service agreements, service levels and managing 3rd party service providers.
- Exceptional organisational skills with ability to prioritise and meet deadlines.
- High attention to detail, with a focus on accuracy and logical coherence in written and verbal communication.
- Ability to explain complex concepts in simple, accessible language, through succinct and effective communication.
- Ability to collaborate, build relationships and engage across a broad range of internal and exte

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