Switchboard Operator

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About Switchboard Services 

Switchboard Services form part of the Information & Services Directorate and are often the health services first point of contact with the public.  Our Team is required to work on switchboard and the reception desk located at the main entrance of the Austin Hospital.

About the role:

• Department is a fast-paced 24/7 service
• Display a high level of customer service
• Provide rapid emergency response

A regular day will see you:

• Answer, screen and appropriately prioritise all telephone calls and enquiries

• Action emergency procedures, initiate prompt emergency paging and public address announcements as required
• Actively contribute to the maintenance of the Switchboard contact database by updating as required

About you

As a Switchboard Operator/Receptionist, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Excellent communication skills including telephone and switchboard experience
• Patient-centered approach to service delivery
• Flexible and responsible attitude to meet department’s needs
• Ability to use initiative and work autonomously as well as in a team
• Ability to manage emergencies without losing focus

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date. 

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager, Roisin Stewart roisin.stewart@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: 16 December 2024