Business Support Manager

3 months ago

Chatswood, Australia Asuria Full time

**About Us**

Asuria is a proud Australian-owned government outsourced services provider, supporting thousands of people each year. We strive to empower people, communities and nations to be effective and productive. We do this by running a range of frontline public services covering employment support, training and education, justice, business start-up services and health and wellbeing.

What makes Asuria truly unique is that all our people are truly enterprising at heart. The Asuria culture drives a sense of innovation, excitement and passion in all programs and services we deliver. Asuria is a people business that beats to an Enterprising Heart.

**The Opportunity**

The Business Support Manager, SEA ensures the seamless operation of the administrative unit that supports the Self-Employment Assistance program at Asuria.

**The rewards of being an Asurian Leader**
- Enjoy Exclusive Retail Discounts, Embrace Recognition and Empower your Well-Being - Rewards for U at Asuria
- Up to 15 weeks Paid Parental Leave
- Non primary carer paid leave
- 3 days bonus leave per year
- Salary Packaging
- Smart Phone and Laptop provided
- Genuine work-life balance
- Access to Employee Assistance Program providing counselling services across various work and life categories such as career, family, financial and health assistance.
- Learning & Leadership Development opportunities

**Key Accountabilities**
- Lead the admin support team to achieve strategic goals includes setting role responsibilities, processes, personal growth opportunities, performance management and more.
- Oversee and ensure adherence to all relevant compliance requirements, notably the Self-Employment Assistance Deed.
- Foster a team culture that champions customer experience, continuous improvement, and maintenance of compliance at all times.
- Instill a customer-centric mindset within the team to prioritise and enhance the overall customer experience, particularly with the enrolment and quarterly review process.
- Develop, implement, and maintain standard operating procedures for business support processes within the team to maintain compliance, mitigate risks and improve customer experience.
- Cultivate positive relationships with internal and external stakeholders, including regulatory bodies, to enhance collaboration and maintain a positive organisational reputation

**What sets you apart from the rest?**
- Demonstrated experience in roles such in operations and administration as a team leader or similar positions within the services sector
- Bachelor’s degree in business or related field is desirable
- Understanding of how to enhance and manage administration operations within the service sector
- Proficiency in data analysis and the structuring of reports
- Demonstrated skills in managing people, managing operations, and guiding teams
- Experience planning and organising tasks and projects
- Exceptional ability to communicate clearly and effectively, both verbally and in writing
- Proficient in people management, operations, and administration
- Skilled at leveraging technology for workplace efficiency
- Strong skills in analysis and creating detailed reports

Please note you must currently have, or are willing to obtain, a Working with Children's Check and a National Police Check to be successful in this role.

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