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Customer Administration Specialist

4 weeks ago

North Sydney, Australia Life Insurance Direct Full time

**Who We Are**:
Life Insurance Direct is the leader in informing, protecting and providing for Australian Families. We are a fast-moving Insurtech business that for over 16 years has been pushing the boundaries of 'normal' when it comes to Life Insurance.

We are in an ever-changing environment and it's important that we stay out in front. We are always looking forward to doing things easier, faster and better while remaining focused on our customer obsession.

**You Might Be**:

- Looking to enter financial services, administration or compliance
- Looking for a role to build your knowledge and develop your career
- Looking to join a team who will support you

**What You Will Do**:
Our customer administration specialists are gurus in everything customer service and administration. They make daily inbound and outbound calls to customers, insurers and third party medical providers to ensure efficiency in meeting all underwriting requirements and pipeline management to ensure our customers receive a timely underwriting outcome. They build effective networks with the insurer contacts and underwriters, and maintain accountability throughout.

**About You**:

- You will thrive in this role if you have a high level of communication skills, both written and verbal and enjoy working with stakeholders towards a collective goal with our customers best interests at heart.
- High level of compliance, ethical standards and strong ability to multi task are essential to succeeding.
- Being tech savvy and a willingness to learn the insurance industry ins and outs and associated compliance risks is essential.

**Job Benefits & Perks**:

- **Highly competitive salary**:

- A **great working environment **with strong company values
- Close to **public transport** in convenient North Sydney CBD location - only a 10 minute walk from the train station
- Excellent **learning culture** with strong team and mentor support
- Genuine **career development** opportunities
- **Social** activities and events
- **Employee discounts **with leading retailers
- **Flexibility to work from home options** following compliance sign off and meeting KPI driven WFH plan
- **RG146 accreditation **offered to eligible employees

This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

**How to Apply**

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What's your expected annual base salary?

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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