Dealer Support Representative

3 weeks ago


Melbourne, Australia HOBAN Recruitment Full time

Our client is the distributor of construction equipment and spare parts for the construction national dealer network.

The newly created role of Dealer Support Representative - Parts Interpreter will assist providing customers service to the national dealer network in a timely professional manner.

This is a permanent full-time position based in Truganina.

**Responsiblities**:

- Invoicing direct ship orders to the dealer network
- Assist dealer with parts queries including
- Estimated arrival times of parts orders
- Proof of delivery of parts
- Availablity of parts beyond what is visible on the screen
- Contact both internal and external stakeholders to assit with technical enquiries
- Assist warehouse 2IC with administrative duties
- Follow up back orders and invoice dealers
- Confirm availability of parts in the warehouse
- Send parts information to dealer as required
- Photos of parts for identification purposes
- Reportig to the National Parts Manager
- Handle any ad-hoc duties required by the manager

**Requirements**:

- Exceptional customer service skills
- Ability to communicate clearly & possess a good phone manner
- Current VIC Driver's license
- Computer literate
- Organised, neat and tidy
- Work in the office
- Able to commute to the office
- Owns a car for commuting
- Attention to detail
- Full working rights in Australia with no restriction


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