Factory Product Service Support Representative

3 weeks ago

Melbourne, Australia Tigercat Industries Full time

Tigercat is a Canadian based company that designs and builds premium quality, purpose-built forestry equipment for harvesting, extraction, processing and loading tree-length and cut-to-length forest products, and Materials Processing equipment for chipping, grinding, and carbonizing products.

The Tigercat machine population in Australia has seen phenomenal growth in the past few years thanks largely to excellent sales and support efforts by our local dealer Onetrak. The time has come for Tigercat to make a further commitment to Onetrak and our Australian customer base by having further direct factory representation present in the country on a daily basis.

Tigercat is therefore seeking the services of a **Factory Product Support Representative** to preferably be based around the southern Victorian region, or nearby regions, who will work closely with Glen Marley, Steve Green, and Damien Ambrose as well as the Canadian based Tigercat factories and support team.

**Job Purpose**:Provide passionate technical support services for Tigercat Products, in conjunction with our Dealer and Customers.

**Essential Requirements Include**:

- Perform on site visits with dealer technical staff to support the Tigercat products.
- Provide relevant technical feedback to Tigercat from the field in order to enhance product quality and reliability.
- Assist dealers with troubleshooting.
- Implement root cause analysis and effective corrective action.
- Assist with field testing and modifications to prototype Tigercat products.
- Coordinate delivery/installation of replacement of parts for Tigercat products as may be required to complement dealer efforts.
- Provide feedback on field visits to end users to determine satisfaction/potential problems with, and development of Tigercat products.
- Resolving of customer complaints.
- Extensive travelling away from home both nationally and internationally as required.
- Perform other related services as reasonably required by Tigercat Industries.

**Professional Skills/Qualifications**:

- Comprehensive understanding of hydraulic, electrical, mechanical and diesel systems and able to troubleshoot and problem solve effectively and efficiently.
- Advanced technical capabilities.
- Team oriented.
- Intermediate to advanced computer skills.
- Customer service experience.
- Excellent time management skills without daily supervision.
- Be self-motivated and provide prompt, efficient and timely service.
- Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events and manage multiple projects simultaneously.
- Trade Qualification an advantage.
- Previous technical knowledge of Tigercat products could be an advantage.
- Undying passion for working in the unique forestry industry.

**Application deadline: February 29, 2024**

**Only those selected for interviews will be contacted.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Overtime

Work Location: On the road

Application Deadline: 29/02/2024

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