![The Toro Company](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
**The Role**
Toro is seeking an experienced Customer Service Representative to join our dynamic team. As a key member of our organisation, you will report directly to the Customer Service Manager, and be instrumental in delivering exceptional sales support to our equipment customers including golf, sports fields & grounds, LCE, construction, commercial and consumer dealers.
At Toro, we pride ourselves on our commitment to excellence and providing top-notch service in the industry. Joining our team mean becoming part of a collaborative environment where customer satisfaction is priority.
**Responsibilities**
- Establishing and maintaining excellent business relationships with Toro account holders, end-users and Toro colleagues.
- Communicating with dealers and end user customers, receiving orders, processing credits and providing product advice in order to facilitate, maximize and sustain sales.
- Promoting the sale of new or additional products through sales incentive programs to grow the Toro Parts business.
- Handling customer complaints in a professional manner with a focus of maintaining successful business relationships and resolving issues promptly.
- Provide assistance when required in the processing of warranty registration cards and warranty claims from dealers, including customer concession and transit damage claims.
**Skills and Experience**
- A minimum of two years’ experience in a customer service role in a fast paced environment.
- Sales, persuasiveness and negotiation skills.
- Customer driven with a focus on Customer Satisfaction in order to achieve common goals.
- Excellent PC and ‘Microsoft Office’ literacy.
- Excellent numeracy and literacy skills.
- SAP experience desirable
- Highly organized and demonstrates a flexible and proactive approach to the work environment.
- Location - Braeside, VIC - #LI-Onsite
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