Ecommerce Dropship Manager

2 weeks ago

Melbourne, Australia David Jones Full time

**Ecommerce Dropship Manager**:
**Job No.**: 537845

**Location**: Melbourne - CBD & Inner

**Job type**: Full-Time

**The Role**

David Jones exists to inspire like no other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can _Thrive_.

**What does the role involve?**
- Full ownership for the Dropship model, managing Own Buy and Concession brands that wish to trade on the David Jones online trading channels, achieving revenue, delivery, cancellation and NPS KPI metrics for each brand.
- Driving clear processes and ensuring best-in-class support is provided to external vendors and internal teams, ensuring all partners adhere to correct processes and procedures, implementing new processes as required.
- Managing direct reports within the Ecommerce team, to support with the day-to-day management of Dropship brand and concession partners.
- Managing concession brand relationships; engaging brand stakeholders in performance, strategy and technical reviews; identifying areas of opportunity for performance and improving customer experience.
- Lead strategic conversations with brand partners and internal merchandise teams to increase brand participation in the Dropship program, to achieve growth targets in revenue and efficiency.
- Managing the launch and implementation of new brands to the Dropship model, ensuring they are set up correctly with the appropriate product attributes, stock, pricing and policies.
- Supporting teams in completing end-to-end testing with brand onboarding ahead of Go Live as well as providing hyper-care support through the initial implementation period, acting as key point of contact for troubleshooting for all brands throughout their lifetime as a partner to David Jones’s Dropship program.

**Who are we looking for?**
- Experience operating in a similar role, or experience within buying, planning, category management in an online / marketplace environment
- Experience in leading a team of direct reports
- Strong written and oral communication skills
- Strong presentation and relationship management skills
- Full competencies on a rage of computer software and programs including Office suite, Site Analytics
- An understanding of the Ecommerce landscape in Australia and other similar markets
- Strong activation skills and a desire to execute flawlessly

**Why work for us?**
- Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
- A competitive remuneration package including performance-based incentives
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
- Generous employee discounts across David Jones and access to partner benefits
- An additional day of leave for your birthday along with time to support charitable work
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices, driving change in the retail landscape
- Ongoing training and development to pursue individual ambitions

**About Us**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other_.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are **Customer Obsessed**; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating **Inclusive** environments through belonging and respect. We **Empower** with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek **Innovative** ways of improving, changing and exploring ways that we can inspire.

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

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