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Ecommerce Trade Coordinator

5 months ago

Melbourne, Australia David Jones Full time

**Job no**: 535461

**Work type**: Full-Time, Permanent

**Location**: Melbourne - CBD & Inner

**Categories**: Digital Experience

The Ecommerce Trade Coordinator will be responsible for the online trade of the Home portfolio, delivering accurate execution of online trade activities. You will be a natural collaborator, partnering with cross functional teams and the portfolio’s Ecommerce Trade Manager to execute digital trade strategies and deliver performance metrics.

In its 185th year, David Jones is currently in the midst of a dynamic organisational wide transformation as it transitions back into Australian ownership. The Ecommerce Trade Coordinator will drive Home performance that will be key to delivering our Vision2025+ strategy.

In this position, you will nurture strong business relationships with key stakeholders, especially Merchandise, to drive accountability for key performance and overarching category strategy. To be successful, you will have a strong understanding of site analytics and proven delivery within E-commerce.

**What does the role involve?**
- Drive strong business relationships with key stakeholders, both internally and externally
- Responsible for online trade of portfolio, including all merchandise buying types
- Deliver budgeted KPIs, including revenue and profit targets
- Contribute to the market share of David Jones Home
- Partner with the Website Merchandisers to support site governance and ensure imagery and copy on the website is complete, accurate and adheres to David Jones guidelines
- Be a key point of contact for Merchandise to ensure the company wide Category Strategy is delivered
- Be a key point of contact for David Jones Customer Service teams to help resolve customer queries to a positive resolution that relate to product
- Partner with the Ecommerce Brand Manager to support Concession and Dropship vendors
- Partner with Merchandise, Marketing and internal David Jones teams to execute the Online trade plan and strategy
- Review customer feedback & NPS and support Ecommerce Trade Manager to put plans in place to improve customer experience
- Continuous improvement of product/site merchandising, including using tools such as Fredhopper to assist with sequencing and site search accuracy

**Who are we looking for?**
- Strong written and oral communication skills
- Full competencies on a rage of computer software and programmes including Office suite, Site Analytics and reporting insights to support trade
- Strong presentation & relationship management skills
- Attention to detail and a desire to execute accurately
- Ability to prioritise tasks to support trade outcomes

**Why work for us?**
- Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
- A competitive remuneration package including performance-based incentives
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Generous employee discounts across David Jones and access to partner benefits
- An additional day of leave for your birthday along with time to support charitable work
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices, driving change in the retail landscape
- Ongoing training and development to pursue individual ambitions

**About Us**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other_.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are **Customer Obsessed**; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating **Inclusive** environments through belonging and respect. We **Empower** with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek **Innovative** ways of improving, changing and exploring ways that we can inspire.

**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.**

**Advertised**: 03 Jul 2023 AUS Eastern Standard Time
**Applications close**: 16 Jul 2023 AUS Eastern Standard Time