Member Support Specialists

3 weeks ago

Melbourne City Centre, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne CBD

**Salary**

Up to AU$70000.00 per annum

**Job Type**

Full Time

**Ref**

BBBH86327_1663648685

**Contact**

Kylie McManus

**Posted**

about 3 hours ago

**Opportunities**

Great opportunities to join a Melbourne headquartered technology success story with enviable list of benefits and opportunities for career advancement. This is a very successful FinTech with over 300 staff, 6000 members and multiple products servicing Australian and international markets.

Multiple positions available

**Team and Role**

This is not your standard customer service or administrative support role - you'll be supporting users of a complex SaaS technology platform (ie members) used by legal practitioners and finance professionals.
- Manage interactions from start to finish - create amazing customer experiences
- Work with Salesforce CRM, ITSM tools, PCs, Mac's, Wireless, Mobile and Remote tech
- Liaise with 2nd and 3rd level support teams (escalating and ensuring issue closure)
- Keep members informed throughout the problem resolution process
- Strive for first call resolution and provide empathetic support when things are more complex
- Support members over the phone with training and assisting them with log in access
- Assist navigation to online Quick Reference Guides
- Update user training
- Work with multiple internal teams and external parties
- Adopt a continuous improvement mindset and engage with Product Teams to suggest new features or enhancements

**Requirements**:

- Excellent Communication (written & verbal) and interpersonal skills
- Strong initiative and drive - proactive
- Strong problem solving & decision making
- Exceptional attention to detail
- Thrives under pressure
- Previous experience in an customer support role
- Strong time management and organizational skills
- Networking & building relationships with key stakeholders/teams
- Proactive and flexible
- Tertiary qualifications, preferred
- Experience in mid-to-large sized organisations in finance, banking, insurance, legal or technology/software SaaS businesses, preferred
- You are passionate about customer service, have an innate curiosity and drive to develop a career within a SaaS business.

**The Perks**

Fantastic benefits include flexibility, individual training budget and plan, generous parental leave and benefits, work from anywhere policy, annual conferences, Hack Days, discounted food, gym, school holiday programs, potential for bonuses, equity/share plan, with annual salary reviews.

Offering a competitive salary package of $70,000 per annum with multiple examples of Consultants moving into lucrative careers as Business Analysts, Data Analysts, Product Owners and Test Analysts within this growing business.

**Apply

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