Customer Success Specialist
1 week ago
** This role is at Assignar (not for Hatch)**
Hatch is supporting Assignar to find a great Implementation Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.
**About the role at Assignar**
To enable us on our growth trajectory, we’re searching for an Implementation Specialist to assist with onboarding our customers with Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Implementation Specialist responsibilities include running kick-off calls, environment configuration, run training sessions with Assignar champions, recommending solutions and guiding product users through features that solve their business problems. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with onboarding, implementation and/or project management.
Our recruitment process is:
- Phone screen with Luisa Deidun (People & Culture Manager)
- Interview with Rachel Jennings-Keane (Global Head of Customer Success)
- Interview with the customer success team
- Take home assessment
- Culture interview with Luisa Deidun (People & Culture Manager)
**Seniority**
Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.
**Core Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Implementation and Onboarding - Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
**Salary**: $50,000.00 - $120,000.00 per year
Schedule:
- Day shift
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