Customer Success Specialist

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Assignar (not for Hatch)**

Hatch is supporting Assignar to find a great Implementation Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.

**About the role at Assignar**

To enable us on our growth trajectory, we’re searching for an Implementation Specialist to assist with onboarding our customers with Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Implementation Specialist responsibilities include running kick-off calls, environment configuration, run training sessions with Assignar champions, recommending solutions and guiding product users through features that solve their business problems. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with onboarding, implementation and/or project management.

Our recruitment process is:

- Phone screen with Luisa Deidun (People & Culture Manager)
- Interview with Rachel Jennings-Keane (Global Head of Customer Success)
- Interview with the customer success team
- Take home assessment
- Culture interview with Luisa Deidun (People & Culture Manager)

**Seniority**

Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Core Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Implementation and Onboarding - Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Assignar.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) Lots of social events plus an annual offsite.- $5,000 in additional tax benefits with salary packagingCompany Profile - Not for profitThis not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia The Green Recruitment Company Full time

    Posted 15 April 2024 Salary Competitive Salary (DOE) LocationSydney Job type Permanent Discipline Renewable Energy & Infrastructure ReferenceDO-CSS-15APR24 Contact NameDarcy Owen **Job title**: Customer Success Specialist **Location**: Sydney, New South Wales, Australia (On-site) The Green Recruitment Company is seeking an entrepreneurial individual...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia The Green Recruitment Company Full time

    Posted 15 April 2024Salary Competitive Salary (DOE)LocationSydneyJob type PermanentDiscipline Renewable Energy & InfrastructureReferenceDO-CSS-15APR24Contact NameDarcy OwenJob title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia CircuIT Recruitment Group Full time

    Leaders in tech-charity - Top tier office space - Clear career progression path My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Specialist role with Driva based in Surry Hills, AustraliaDriva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia CircuIT Recruitment Group Full time

    Leaders in tech-charity Top tier office space Clear career progression pathMy client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events such as...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia Green Recruitment Company Full time

    Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills, and...

  • Customer Success Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Green Recruitment Company Full time

    ​Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills,...

  • Customer Success Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Green Recruitment Company Full time

    ​Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management skills,...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Kaliba Full time

    **Location**: Sydney - New South Wales **WorkType**: Full Time **Salary**: $80,000.00 - $90,000.00 Annual **The Company** A global leader in their field, this MarTech vendor continues to go from strength to strength. In need of a Customer Success Specialist, this individual will own the implementation as well as the delivery and the adoption of the...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Green Recruitment Company Full time

    ​Job title: Customer Success SpecialistLocation: Sydney, New South Wales, Australia (On-site)The Green Recruitment Company is seeking an entrepreneurial individual to fill the role of Customer Success Specialist in the APAC region.The ideal candidate will possess innovative decision-making abilities, excellent communication and process management...

  • Customer Success Specialist

    7 days ago

    Sydney, Australia Gresham Technologies PLC Full time

    Are you passionate about delivering excellent technical customer support and enjoy solving technical problems? As a Customer Success Specialist, working hybrid out of our Sydney office, you will work closely with the wider customer success team focusing on our global customers, providing exceptional customer support, 24/7, 365 days a year on Gresham’s...

  • Customer Success Specialist

    7 days ago

    Sydney, Australia HAYS Full time

    National Telecoms Company | Competitive Day Rate | Barangaroo Location | 6-month contract **Your new company** Exciting new opportunity to work for one of Autralia's leading telecom companies within their Customer Success team on an initial 6-month contract! **Your new role** As a Customer Success Specialist, your duties will include, but not limited...

  • Customer Success Specialist

    6 days ago

    Sydney, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you!_ As a Customer Success Specialist, you will play a key role in ensuring customer satisfaction and retention. You will proactively manage all renewal and customer account activities to keep churn under annual targets, drive increased usage of our...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia Gresham Technologies PLC Full time

    Are you passionate about delivering excellent technical customer support and enjoy solving technical problems?As a Customer Success Specialist, working hybrid out of our Sydney office, you will work closely with the wider customer success team focusing on our global customers, providing exceptional customer support, 24/7, 365 days a year on Gresham's Clareti...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Teletrac Navman Full time

    . If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia Teletrac Navman Full time

    If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers.As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction and...

  • Customer Success Specialist

    4 weeks ago

    Sydney, Australia Standards Australia Full time

    **07th March, 2024**: **Who are we?** Standards Australia is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few years we’ve doubled in size and now have over 300 employees contributing to Australia’s future and our mission of empowering...