Customer Service Officer

5 months ago

Brisbane, Australia Bank of Queensland Full time

**About the Role**
- Our Noosa Branch has won Franchise of the Year 2018, 2019 & 2020, Owner Manager Champions 2020 & 2021, and overall Branch of the Year 2021.
- Join a friendly Team of 15 with a wealth of knowledge within the Banking industry
- Our modern, open plan branch encourages a unique and interactive customer experience
- Seeking a passionate part time Customer Service Officer to join our team working 2-4 days per week

As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services

Day to day your key responsibilities will consist of:

- Teller duties including general enquiries, account opening/closing, deposits, withdrawals
- Floor walking and initiating quality conversations with customers
- Inbound and outbound calling to maintain and build customer relationships
- Daily maintenance of the ATM
- Cash management - ATM Services, Travelex
- Stationery orders
- Strong focus on compliance

**About you**
As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

- Previous customer service experience, preferably from the banking industry
- Contributor to a collaborative team environment
- Willingness to go above and beyond for your customers and colleagues
- Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role
- Ability to learn and confidently use a number of technical financial systems

This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.
**About Us**
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.

BOQ Noosa is a highly successful award winning branch, being presented with the Franchise of the Year Award in 2018,2019,2020 and Owner Manager of the Year 2020 & 2021. The Noosa branch is Australia’s largest BOQ ICON branch with an in-house Lending Centre located at the Noosa Civic Shopping Centre. Our modern, open plan Branch encourages a unique and interactive customer experience.

The branch consists of 15 professional and highly motivated team members who strive to provide customer service excellence and we are looking for a like-minded applicant with these qualities to join our exceptional team as a Customer Service Officer.
**Our Perks**
- BUPA Corporate Plan
- Discounted financial products
- Employee Assistance Program (EAP)

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

**Job Reference: BOQ03506

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