Technical Support

4 weeks ago


West Melbourne, Australia Aftershock Pc Full time

Are you an experienced tech enthusiast with proven firsthand experience in solving problems and making a positive impact on others? Aftershock PC is seeking a seasoned individual with a deep passion for PC hardware and troubleshooting to become key members of our Technical Support team.

**Joining our team means**:

- Mastering complex troubleshooting techniques to efficiently resolve customer issues.
- Utilising your experience in building PCs to understand and address customer concerns effectively.
- Staying updated on the latest skills, components, and industry trends.

**Your responsibilities will include**:

- Acting as the primary point of contact for customers seeking technical assistance.
- Remotely triaging and troubleshooting technical issues and requests.
- Determining the best solutions based on customer-provided details.
- Engaging higher levels of support personnel when necessary.
- Providing accurate information on IT products and services.
- Recording events and problem resolutions in detailed logs.
- Following up and keeping customers informed of their status and information updates.

**Qualifications**:

- Proficiency in assembling complex PC systems.
- Extensive knowledge of PC components and their functionalities.
- Detail-oriented mindset with a focus on achieving desired outcomes.
- Self-motivated with the ability to work independently.
- Eagerness for continuous learning and keeping updated on new skills, components, and industry advancements.
- Bonus points for familiarity with platforms such as ClickUp, Front, Aircall, and Connectwise.

**How to Stand Out**:

- Minimum of 2 years' experience as a help desk technician or in another customer-facing support role.
- Strong ability to diagnose and resolve technical issues.
- Understanding of computers and their components.
- Excellent communication skills, both written and verbal.

Schedule:

- Monday to Friday

Work Location: In person

Pay: $52,246.67 - $67,138.72 per year

**Benefits**:

- Employee discount
- Free food
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 03/03/2025



  • Airport West, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: **Industry**: - Electronics**Location**: - Airport West - Victoria**Salary**: $0.00 - $0.00 Yearly **Reference**: - BH-25938-1**THE COMPANY** Our client is a growing organisation who are driven to succeed. With a range of quality products, this company maintains an enviable position and so are...


  • Airport West, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: **Industry**: - Electronics**Location**: - Airport West - Victoria**Salary**: $0.00 - $0.00 Yearly **Reference**: - BH-25938**THE COMPANY** Our client is a growing organisation who are driven to succeed. With a range of quality products, this company maintains an enviable position and so are seeking...

  • Technical Support

    5 days ago


    Melbourne, Australia Global-e Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...


  • Inner West, Australia Dynamic Staffing Solutions Full time

    Sydney metropolitan and country NSW area - Relationship driven individual who enjoys dealing with customers - $80K - $100K (depending on experience) + super + car or car allowance **About Us** This window coverings manufacturer based in Marrickville provide a variety of internal and external blinds and curtain systems to the residential and commercial...

  • Technical Support

    2 weeks ago


    Melbourne, Australia Roc Consulting Full time

    Join an industry leading electronic security company - Dynamic team with an awesome work culture - Genuine career scope with internal growth opportunities **Company** This business is Australia's leading security equipment distributor with a global reach. They have seen significant growth year on year to now be known as one of the most respected companies...

  • Technical Support

    4 days ago


    Melbourne, Australia Roc Consulting Full time

    JOIN AN INDUSTRY LEADING ELECTRONIC SECURITY COMPANY - IMMEDIATE START FOR THE RIGHT PERSON - ENJOYABLE AND ENERGETIC COMPANY CULTURE **Company** This business is Australia's leading security equipment distributor with a global reach. They have seen significant growth year on year to now be known as one of the most respected companies on the...


  • Melbourne, Victoria, Australia Amazon Full time

    This is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with one of the leading companies in AU right now -- Amazon -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Amazon ## DESCRIPTION Are you a Support Engineer eager for more challenging and...


  • Melbourne, Victoria, Australia NetApp, Inc. Full time

    Job DescriptionThe Technical Support Strategist role at NetApp, Inc. is responsible for developing and implementing technical support strategies to improve customer satisfaction and reduce support costs.Key ResponsibilitiesTechnical Support Strategy: Develop and implement technical support strategies to improve customer satisfaction and reduce support...


  • Melbourne, Victoria, Australia Amazon Full time

    This is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with one of the leading companies in AU right now -- Amazon -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Amazon ## DESCRIPTION Are you a Support Engineer eager for more challenging and...


  • Melbourne, Victoria, Australia VendorPanel: a Unimarket company Full time

    About the JobWe are seeking a Technical Support Advisor to join our Support Team. The successful candidate will provide technical support to our global customers, ensuring they have a seamless experience using our platform.Main ResponsibilitiesTechnical Support: Respond to user inquiries via phone, email, and chat, providing timely and effective technical...


  • Melbourne, Australia Aggreko, LLC Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. -...


  • Melbourne, Victoria, Australia Acxpa Full time

    About the RoleThe Technical Support Customer Service Essentials course is designed to equip technical support and help desk employees with the skills they need to excel in customer service.This 3-hour session focuses on five core competencies and 18 proven behaviours that drive better customer experiences, as defined by the ACXPA Contact Centre Phone Quality...


  • Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

    Milestone IT (Milestone Information Technology) has an exciting opportunity for a Technical Support Professional to join their team. The successful candidate will provide technical support to users on and off-site.Your key tasks will include:Phone-based technical supportFirst-line technical support and issue loggingHands-on technical support for hardware and...


  • Melbourne, Victoria, Australia Transform IT Full time

    Job DescriptionWe are seeking a self-motivated 2nd level technical support analyst to join our team at Transform IT. In this role, you will be responsible for delivering various project deliverables to support a key technology uplift.As a member of our dynamic and highly collaborative environment, you will work on-site to leverage exceptional organisational...


  • Melbourne, Victoria, Australia Axis Communications Full time

    Job DescriptionAs a Technical Services Engineer at Axis Communications, you will be responsible for providing advanced technical support to end-users, resellers, partners, and distributors. This role involves working with a case-driven system, where you will be responsible for concluding and closing cases in a timely manner.You will need to maintain good...


  • Melbourne, Australia Sharp & Carter Full time

    Flexible working arrangements - Office based in Cremorne - Competitive Market Salary **TECHNICAL SUPPORT LEAD** Do you love property, customer service and want to work for a fast-growing digital advertising business? Then this could be the role for you. - Challenge yourself and join a dynamic real estate portal Operations team - An opportunity to use your...

  • Control Systems

    2 weeks ago


    Melbourne, Australia Proactive Technical Recruitment Full time

    Control Systems Support Engineer Industrial Automation Eastern Melbourne and WFH - Career path to projects - Initial training in Europe - Global technology leader in industrial automation Headquartered in Europe, our client is an international leader in the design and delivery of large scale industrial and robotic automation solutions. With a focus on the...


  • Melbourne, Victoria, Australia Crestron Electronics Full time

    Crestron Electronics is a leading manufacturer and supplier of workplace technology solutions. As the Technical Support Specialist – Flex, your primary goal will be to provide post-sales UC focused technical support to customers across ANZ.The role requires an overall understanding of current workplace technologies and solutions, including video...


  • Melbourne, Victoria, Australia Barco Full time

    This role involves working closely with key partners to ensure they have a highly positive experience with Barco. The ideal candidate will have a deep understanding of cinema projection solutions and be able to provide technical advice and guidance to customers.Key Responsibilities:Providing Pre-Sales Technical Support:Collaborate with the sales team to...


  • Melbourne, Victoria, Australia Ocean Software Full time

    Ocean Software, a trusted partner of defence forces and aviation organisations worldwide, is seeking an experienced Technical Support Leader to oversee the daily operations of our application support team.The successful candidate will be responsible for managing a team of application experts, ensuring the delivery of high-quality technical support to our...