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Technical Support Advisor
1 week ago
About the Job
We are seeking a Technical Support Advisor to join our Support Team. The successful candidate will provide technical support to our global customers, ensuring they have a seamless experience using our platform.
Main Responsibilities
- Technical Support: Respond to user inquiries via phone, email, and chat, providing timely and effective technical solutions.
- Liaise with Technical Team: Act as a liaison between users and the technical team, helping to resolve technical issues and ensure seamless platform functionality.
- Manage Back-Office Activities: Assist with daily and weekly back-office tasks, including data entry, system requests, and report compilation.
Requirements
- A strong understanding of technical systems and platforms.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong organizational skills with attention to detail.
