Relationship Specialist

6 months ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Corporate and **Institutional** Relationships team as a Relationship **Specialist**.**

**We are flexible for this role to be based in Brisbane, Sydney or Melbourne.**

**Why join us?**
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

Every one of our team contributes to helping make our members’ world better.** As a Relationship Specialist**, you will be responsible for the retention of our high-value employers. You will focus on providing outstanding service delivery and highly professional engagement to ensure that employers continue to choose Australian Retirement Trust (ART) as their provider. You will be accountable for the success of the relationship at the payroll level for a book of employers.

This will include operating as an advocate for and regularly liaising with payroll staff to provide a seamless, tailored, and a one-stop-shop service for each employer that is optimised at every point. In detail, this means optimising data/processing issues.

It is expected that the Relationship Specialist will provide a direct and high-quality level of support to the Relationship Managers to enable them to maintain strong relationships with these employers. You will also be required to also respond to more complex member enquiries.

This role is available as a **permanent/ full-time opportunity**.

**About you**

If this is the right role for you, your skills and qualifications may include:

- Experience in the superannuation/finance industries
- A genuine passion for customer service
- Excellent written and oral communication skills
- Strong relationship/stakeholder management skills including the ability to influence internal and external stakeholders
- Ability to think analytically and resolve complex problems
- Exceptional level of business acumen and strong ability to operate in a changing environment
- Ability to operate autonomously, take direction and make a valuable contribution as a team member

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $240 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

**How to apply

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