Client Relationship Specialist

1 month ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Max Term**Location**:
Brisbane**Job type**:
Sales & Business Development**Applications close**:
**Client Relationship Specialist**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**About the role**:
As a Client Relationship Specialist, you will be based out of Virgin Australia’s Head Office, you will be the go-to point of contact for a portfolio of our valued clients. This role combines phone-based and in-person engagement, where you’ll build and maintain strong relationships with existing Business Flyer program accounts and industry stakeholders.

By helping clients unlock the full benefits of Virgin Australia’s services, you as the Client Relationship Specialist will play a vital role in boosting their engagement and usage, ensuring they get the most out of every journey with us.

In addition, you will:

- Meet and exceed sales targets by nurturing client relationships, identifying needs, and turning opportunities into closed deals to drive revenue growth.
- Build and execute a tailored customer engagement plan to strengthen client relationships and deepen their loyalty to Virgin Australia.
- Deliver proactive, high-quality account management that retains clients and ensures they receive outstanding service at every interaction.
- Work closely with internal teams to enhance client benefits and ensure seamless, top-tier service delivery.
- Identify growth opportunities within your portfolio, leveraging client insights and targeted initiatives to expand account value.
- Manage daily client communications, ensuring inboxes and task queues are addressed within SLA requirements to maintain service excellence.
- Handle all client interactions with professionalism, prioritizing their needs and providing clear, accurate information to enhance their experience.
- Collect and communicate insights on client travel preferences and purchasing behaviors to help Virgin Australia better serve and understand its customers.

**What we're looking for**:

- A genuine passion for delivering outstanding customer service and building strong, long-lasting relationships with clients.
- Proven experience in account management, sales, and nurturing client relationships to drive business growth.
- Familiarity with a GDS (preferred but not required).
- Excellent organisational skills, with the ability to prioritise tasks and manage competing demands effectively.
- Confidence in engaging with clients at all levels, alongside the ability to collaborate seamlessly with both internal teams and external stakeholders.
- A results-driven mindset, with the ability to stay organised and perform effectively under pressure.

**We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to)**:

- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home and the office
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ - enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

**When everyone is included, everyone wins**

Virgin Australia prides itself on hiring the right people to meet the challenges ahead. No matter our background or experience, we all share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

**Ready to apply?**

We’re ready to hear from you.

  • Client Relationship Specialist

    4 weeks ago

    Brisbane, Queensland, Australia businessDEPOT Full time

    OverviewAt businessDEPOT Accounting, we are looking for an exceptional Client Relationship Specialist to join our team. This is a leadership role that requires strong communication and interpersonal skills to build and maintain strong relationships with our clients.Estimated Salary: $90,000 - $120,000 per annumJob DescriptionWe are seeking a highly motivated...

  • Client Relationship Manager

    4 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    About UsBank of Queensland is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.We foster a workspace that values difference and creates new possibilities. Our inclusive vision is to leverage diversity, promoting inclusivity across the Bank of Queensland...

  • Client Relationship Manager

    4 weeks ago

    Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Account Growth SpecialistAt Allianz Australia Services Pty Ltd, we're committed to delivering exceptional customer experiences and securing the future of our customers, partners, and the community.We're seeking a skilled Account Growth Specialist to join our team, responsible for formulating and implementing strategic business plans to achieve sales revenue...

  • Business Banking Relationship Manager

    3 weeks ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    About the OpportunityWe are seeking an experienced Business Banking Relationship Manager to join our team at BOQ Group. This role is a fantastic opportunity for individuals who are passionate about business lending and providing superior customer service.Role OverviewThe Business Banking Relationship Manager will support both the Retail Banking channel, as...

  • Client Relationship Assistant

    3 months ago

    Brisbane, Australia Link Group Full time

    **Overview**: We’re looking for a proactive and detail-oriented Client Relationship Assistant to support our Client Relationship Managers in Brisbane. In this role, you’ll ensure the smooth delivery of services across Employee Plans, Share Registry, and Investor Relations. **Key Responsibilities**: - Facilitate clear communication across internal...

  • Client Relationship Manager

    3 months ago

    Brisbane, Australia ScotPac Full time

    Banking & Finance Client Services We’re on the lookout for a Finance professional with a passion for building relationships and delivering solutions to join us. This would be the ideal role for someone who has a strong understanding of SME lending and is looking take the next step in their Finance career. Our Purpose: We are on a big journey at ScotPac...

  • Client Relationship Manager

    6 months ago

    Brisbane, Australia Accord Care Full time

    **Position Title**:Relationship Manager** **Status**: Full Time **Award**: Social, Community, Home Care and Disability Services Industry (SCHADS) Award **Pay range/award**, 100,000.00 annum/year exclusive of Superannuation **Position Purpose** A Relationship Manager is responsible for building and maintaining positive relationships with customers,...

  • Client Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia AU002 Marsh Pty Ltd_AU Full time

    Job OverviewWe are seeking an experienced Client Relationship Manager to join our dynamic Construction Professionals team based in Brisbane. This role presents a fantastic opportunity for career progression and growth within a successful company.The ideal candidate will possess a strong understanding of general insurance, have experience in account...

  • Client Relationship Officer

    7 months ago

    Brisbane, Australia ScotPac Full time

    Banking & Finance Client Services We're on the hunt for fresh talent, with a hunger for learning, a curious mindset and appetite for growth to join us as a Client Relationship Officer. Our Purpose We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship focused approach...

  • Client Relationship Officer

    6 months ago

    Brisbane, Australia ScotPac Full time

    Call Centre & Customer Service Customer Service We're on the hunt for fresh talent, with a hunger for learning, a curious mindset and appetite for growth to join us as a Client Relationship Officer. Our Purpose We are on a big journey at ScotPac pushing the boundaries of SME lending. We started our journey over 30 years ago with a very relationship...

  • Client Relationship Manager

    4 weeks ago

    Brisbane, Queensland, Australia ALG Full time

    As a dynamic and forward-thinking organisation, ALG is committed to delivering exceptional recruitment solutions to our clients in the aviation industry.We are seeking an experienced Client Relationship Manager to join our team based in Brisbane. The successful candidate will be responsible for building and maintaining strong relationships with our clients,...

  • Client Relationship Manager

    6 months ago

    Brisbane, Australia Partnered Health Full time

    Location: Brisbane - Permanent Full-Time - Offering competitive rates, flexibility, stability, and employee benefits Jobfit Health Group delivers a broad range of occupational healthcare services to thousands of businesses nationally, including pre-employment medical assessments, work fitness assessments, injury management and prevention, drug and alcohol...

  • Client Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia WTW Full time

    We are seeking a motivated Client Relationship Manager to join our Financial Institutions team in the Brisbane office. The successful candidate will be joining a highly motivated team which manages a range of corporate and retail clients.

  • Client Relationship Manager

    3 weeks ago

    Brisbane, Australia Olive Solutions Pty Ltd Full time

    _Are you an NDIS professional looking for a new career path? Are you passionate about driving business growth whilst delivering exceptional support to NDIS participants? _ Olive Solutions is recruiting a **Client Relationship Manager** on behalf of a dedicated NDIS Service based in Brisbane. They are seeking a Client Relationship Manager to play a vital...

  • Client Relationship Director

    4 weeks ago

    Brisbane, Queensland, Australia businessDEPOT Full time

    BusinessDEPOT is a forward-thinking accounting business that prioritizes customer service and teamwork. As a Manager or Senior Manager in our team, you will focus on building strong relationships with our clients, helping them achieve their goals.We are seeking experienced professionals with a solid background in accounting and leadership skills. CA/CPA...

  • Client Relationship Manager

    6 months ago

    Brisbane, Australia Vendito Consulting Full time

    Sector- Architecture & Design - Job type- Full Time - Contact- 0481 613 268- Location- Brisbane - Salary- 90k/year - 100k/year - Reference Company Overview: Our client is an established Australasian furniture manufacturing and supply company, renowned for its reliability and reputation. As a tier 1 Australian company, they specialize in working on great...

  • Senior Client Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Oracle Full time

    Oracle Health seeks an experienced Senior Client Relationship Manager to oversee the overall relationship for a key strategic client in Queensland. This role is responsible for building and maintaining strong relationships at all levels of the organisation, developing and advancing growth strategies, and overseeing all aspects of Oracle Health related...

  • Client Relationship Manager, Equity Plan Solutions

    8 months ago

    Brisbane, Australia Link Group Full time

    **Join Link Group as a Client Relationship Manager (CRM), Equity Plan Solutions - Brisbane, Sydney, or Melbourne** **About Us**:At Link Group, we are dedicated to understanding, anticipating, and managing the diverse needs of our clients in employee share plans. As a leading financial services provider, we take pride in delivering premium services while...

  • Client Relationship Manager, Equity Plan Solutions

    8 months ago

    Brisbane, Australia Link Group Full time

    **About Us**: At Link Market Services Limited (Link), we are dedicated to understanding, anticipating, and managing the needs and expectations of our clients. As a Client Relationship Manager (CRM), you'll play a vital role in ensuring maximum revenue potential while maintaining strong relationships with our clients and their investors. **Role...

  • Insurance Broker

    4 weeks ago

    Brisbane, Queensland, Australia Fuse Recruitment Full time

    We are seeking an experienced Insurance Broker to join our team at Fuse Recruitment, specializing in the insurance industry. Our reputable clients trust us with their recruitment needs.Key Responsibilities:Broaden and deepen client relationships, delivering tailored insurance solutions to meet their evolving needs.Offer expert advice on quotations, policy...