Manager, Mental Health Services, Clerk Grade 9/10

2 weeks ago

Illawarra, Australia NSW State Emergency Service Full time

**Manager, Mental Health Services, Clerk Grade 9/10, Wollongong**
- Lead a high preforming team
- Work in a volunteer-based agency supporting communities of NSW
- Full time, ongoing role
- Location: State Headquarters Wollongong, NSW

**About the NSW SES**

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW State Emergency Service (NSW SES) is an emergency and rescue service made up almost entirely of volunteers and supported by a small staff contingent. NSW SES is a key influencer of other emergency service agencies and works closely with these partners to modernise and grow volunteering to save lives and protect communities.

While major responsibilities are for flood, storm operations and tsunamis, the NSW SES also provides the majority of general rescue effort in the rural parts of the state. This includes road accident rescue, vertical rescue, bush search and rescue, evidence searches (both metropolitan and rural), other forms of specialist rescue that may be required due to local threats, Urban Search and Rescue and Community First Response.

**About the Opportunity**

An exciting and impactful opportunity has arisen for a Manager - Mental Health Services to join our dynamic Mental Health & Wellbeing Unit. In this pivotal role, you will lead and coordinate a dedicated team that provides vital psychological support services, including Incident Response, the Peer Support and Chaplaincy Program, and other wellbeing initiatives. Your work will be central to fostering a psychologically safe, resilient, and mentally healthy workplace, while reducing the risk of psychological harm and promoting overall employee wellbeing.

**About You**
As an accomplished and forward-thinking leader, you are passionate about driving mental health initiatives across an organisation. You will excel at:

- Leading and managing a high-performing team that delivers critical mental health services, including the Peer Support and Chaplaincy Program and Incident Response.
- Developing and implementing strategic frameworks that enhance psychological safety and wellbeing, with a clear focus on reducing workplace stressors and fostering resilience.
- Cultivating a collaborative and supportive team culture, where open communication, active listening, and strategic execution are key.
- Drawing on your experience managing large, multidisciplinary teams to lead with confidence and navigate complex challenges.
- Presenting with authority and clarity to peers, leadership, and external stakeholders, ensuring the importance of mental health and wellbeing is understood at all levels.
- As a well-regarded Manager, you will have a passion for working across an organisation to maximise the impact of key workforce and wellbeing programs. Supporting the delivery of positive organisation wide outcomes, you will have proven and extensive program delivery and stakeholder engagement experience, and ideally exposure to mental health and wellbeing. In addition to the essential criteria, you will demonstrate:

- Track record of supporting and leading key workforce programs, from design and establishment to the delivery and ongoing evaluation of impact.
- Strong project management capability with proven experience rolling out programs across a comparably complex organisation.
- High-level stakeholder engagement skills with the ability to work cross functionally throughout the entire organisation, ensuring maximum impact of programs; and
- Strong alignment to the mission of NSW SES and commitment to bettering service provision.

**How to apply**
- A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role.
- Responses to each of the targeted questions (maximum of one page per answer); and
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

**Targeted Questions**
- Please provide an example which best illustrates your experience supporting or leading the delivery of key programs across a complex organisational setting.
- Please share an overview of your experience influencing key stakeholder groups where you didn’t have the formal authority. What is your approach to engagement and ensuring the program gains organisational support?

A recruitment pool may be created to fill similar roles for both ongoing and temporary opportunities if they arise.

**Applications close: Monday 16th December 2024 11:59pm

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