Head of Payment Services

5 months ago

Sydney, Australia Westpac Group Full time

**Opportunity to join Westpac’s Institutional Bank (WIB)**:

- **Established career path and progression opportunities**:

- **Sydney Based**

**How will I Help?**

The Head of Payment Services will lead GTS payments servicing for our WIB and CBB client base. The role is expected to work closely with Technology, Operations and Distribution stakeholders leading the payments run function primarily based on payment product ownership, service ownership and end-to-end product governance, including value chain responsibilities.

In this role you will lead and review end-to-end offering by GTS Payments including current channels engagement on C2C, C2B, B2B payments and drive & execute payment product deliverables & implement strategies to significantly uplift customer satisfaction, growth, retention, and diversification. You will also, support and provide insights to the payments capability teams (the build team within product & projects) based on review of customer requirements, competition, incidents, and deficiencies in the current technology or operational environment.

Other Accountabilities Include:

- Lead the Payment Services function, focus on the run and maintain of payment products. Primarily domestic & International payments and gradually improve the mode to bring other payment services.
- Represent product value chain interests in development and delivery of a comprehensive payment solutions through the product build in projects.
- Lead Payment services distribution to the WIB and CBB customer segments, including sales engagement with WIB & CBB.
- Establish processes and procedures to deal with the payment incidents including resolution of incidents for customers on a timely manner.
- Lead and liaise with multiple partners for optimal delivery of payment products & manage communication and supporting execution of optimal model with focus on efficiency.
- Industry representation & Market intelligence - Detailed understanding of financial drivers and market conditions impacting product and the ability to plan/ make recommendations to manage threats or create opportunities.
- Risk Management - Work with internal stakeholders to assess risks pertaining to the product and actively seek to reduce risk for the business, including addressing key risk areas and issues/incidents.
- Actively engage with Technology, Operations and Client Service to ensure required levels of service are the payment services.

**What’s in it for me?**

This will be a highly visible role and will report to the Managing Director - Head of GTS Product. In this role you will liaise with customers, sales & distribution teams, risk, compliance, marketing, finance, and legal. You will be involved in strategic projects and work with external consultants as well. Through these interactions you will expand you professional network and further develop your business and commercial acumen.

On a personal note, whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful you will have the following:
Competencies
- Develop efficient model around payment servicing and product management for GTS.
- Effective stakeholder management and engagement with a partnership mentality
- Ability to multi-task and effectively prioritise based on competing priorities.
- Problem solving approach & focused on achieving results.
- Superior communication and interpersonal skills.
- Proven strength in strategic, numerical and analytical thinking.
- Ability to work effectively within a team and support across the team as required from time to time.
- Live the Westpac values of Delighting Customers, One Team, Integrity, Courage and Achievement

Knowledge and Experience
- MBA/Graduate or postgraduate in economics, finance or business-related degree.
- 10-15 years minimum practical experience in payments/product management/client service/partnerships management.
- Successful experience in developing product roadmaps, strategies and customer value propositions.
- Pulls together a strong fact base to make key decisions - Drawing on financial, customer and market data points.
- Solid understanding of product/processes and the regulations affecting these products
- Strong understanding of product economics.
- Proven ability to conduct opportunity analysis.
- Extensive stakeholder engagement.

**What is it like to work there?**

For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our end

  • Head of Domestic Payments Technology

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    Job Title: Head of Domestic Payments TechnologyWe are seeking an experienced technology leader to join our team as the Head of Domestic Payments Technology. This role will be responsible for leading the technology strategy and delivery for our domestic payments platform.About the RoleThe Head of Domestic Payments Technology will be responsible for:Leading...

  • Head of Domestic Payments Technology

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    Job Title: Head of Domestic Payments TechnologyWe are seeking an experienced technology leader to join our team as the Head of Domestic Payments Technology. This role will be responsible for leading the technology strategy and delivery for our domestic payments program.About the RoleThe Head of Domestic Payments Technology will be responsible for:Leading the...

  • Head of Domestic Payments Technology

    3 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Head of Domestic Payments Technology - Permanent opportunity - Sydney location - Be a part of a world class team **How will I help?** Payments transformation continues globally. In Australia, the broadening of the New Payments Platform (NPP) usage and the support for the Federal Government's 2030 payments transformation agenda is seeing the need for...

  • Head of Domestic Payments Technology

    4 weeks ago

    Sydney, New South Wales, Australia Women In Payments Full time

    Job Title: Head of Domestic Payments TechnologyWe are seeking a highly experienced and skilled professional to lead our Domestic Payments Technology team. As the Head of Domestic Payments Technology, you will be responsible for driving the development and implementation of our domestic payments systems, ensuring they are secure, efficient, and meet the...

  • Head of Domestic Payments Technology

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced and skilled professional to lead our Domestic Payments Technology team. As the Head of Domestic Payments Technology, you will be responsible for driving the strategic direction of our payments technology and ensuring the successful delivery of our Domestic Payments program.Key ResponsibilitiesLead the Domestic...

  • Head of Domestic Payments Technology

    2 weeks ago

    Sydney, New South Wales, Australia Women In Payments Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Domestic Payments program. As the Head of Domestic Payments Technology, you will be responsible for overseeing the technology strategy and delivery of our domestic payments solutions.Key ResponsibilitiesLead the technology strategy and delivery of our domestic payments...

  • Head of Domestic Payments Technology

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced technology leader to join our team as the Head of Domestic Payments Technology. As a key member of our program leadership team, you will be responsible for leading the development and implementation of our domestic payments technology strategy.Key ResponsibilitiesLead the development and implementation of our...

  • Head of Domestic Payments Technology

    1 month ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced and skilled professional to lead our Domestic Payments Technology team. As the Head of Domestic Payments Technology, you will be responsible for driving the strategic direction of our payments technology and ensuring the successful delivery of our Domestic Payments program.Key ResponsibilitiesLead the Domestic...

  • Head of Domestic Payments Technology

    1 month ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced Technology Leader to join our team as the Head of Domestic Payments Technology. This is a key leadership role that will drive the development and implementation of our domestic payments technology strategy.Key ResponsibilitiesLead the development and implementation of our domestic payments technology...

  • Head of Domestic Payments Technology

    1 month ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced Technology Leader to join our team as the Head of Domestic Payments Technology. This is a key leadership role that will drive the delivery of our Domestic Payments program and ensure the successful implementation of our technology strategy.Key ResponsibilitiesLead the technology team responsible for delivering our...

  • Head of Domestic Payments Technology

    4 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced Technology Leader to join our team as the Head of Domestic Payments Technology. This is a key leadership role that will drive the technology strategy and direction for our Domestic Payments program.Key ResponsibilitiesLead the technology strategy and direction for our Domestic Payments programOversee the delivery...

  • Head of Domestic Payments Technology

    3 weeks ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced Technology Leader to join our team as the Head of Domestic Payments Technology. This is a key leadership role that will drive the delivery of our Domestic Payments program and ensure the successful implementation of our technology strategy.Key ResponsibilitiesLead the development and implementation of our Domestic...

  • Head of Domestic Payments Technology

    2 months ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced Technology Leader to join our team as the Head of Domestic Payments Technology. This is a key leadership role that will drive the delivery of our Domestic Payments program and ensure the successful implementation of our technology strategy.Key ResponsibilitiesLead the development and implementation of our Domestic...

  • Head of Domestic Payments Technology

    1 week ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Domestic Payments Technology team. As the Head of Domestic Payments Technology, you will be responsible for the technology strategy and direction for our participation in the New Payments Platform.You will provide leadership to the cross-functional platform teams, support...

  • Head of Technology, International Payments, Trade

    4 months ago

    Sydney, Australia National Australia Bank Full time

    Head Of Technology, International Payments, Trade & Working Capital **Head Of Technology, International Payments, Trade & Working Capital** **Job no**: 793570 **Business unit**: Technology and Enterprise Operations **Primary position location**: 2 Carrington St, Sydney, NSW **Work type**: Permanent Full time **Region**: NSW- Sydney CBD - **Make a...

  • Head of Risk Enablement and Payment Industry

    5 months ago

    Sydney, Australia Cuscal Full time

    **Company Description** Our client’s success is our success. And you make it happen!** Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative...

  • Head of Domestic Payments Technology Lead

    2 months ago

    Sydney, New South Wales, Australia Westpac Full time

    About the RoleWe are seeking an experienced Technology Leader to join our team as the Head of Domestic Payments Technology. This is a key leadership role that will be responsible for the technology strategy and direction of our Domestic Payments program.Key ResponsibilitiesProvide leadership to the cross-functional platform teams (squads) and support...

  • Head of Technology, International Payments, Trade

    5 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you bring**: - **We grow great leaders who inspire and energise their team** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus...

  • Product Manager Payments As a Service

    5 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager Payments As A Service **Product Manager, Payments as a Service (PaaS)** **Your business** Business Banking (BB) manages relationships with Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also...

  • Product Owner, Payments Data Services

    5 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner, Payments Data Services **Product Owner, Payments Data Services** - Sydney location - You're an experience and accomplished Product Owner, driven to deliver exceptional outcomes - We're committed to delivering outstanding payment experiences **Your team** The Payments domain in CBA brings together the process, people and technology assets...