Head of Payment Services

1 week ago

Sydney, Australia Westpac Group Full time

**Opportunity to join Westpac’s Institutional Bank (WIB)**:

- **Established career path and progression opportunities**:

- **Sydney Based**

**How will I Help?**

The Head of Payment Services will lead GTS payments servicing for our WIB and CBB client base. The role is expected to work closely with Technology, Operations and Distribution stakeholders leading the payments run function primarily based on payment product ownership, service ownership and end-to-end product governance, including value chain responsibilities.

In this role you will lead and review end-to-end offering by GTS Payments including current channels engagement on C2C, C2B, B2B payments and drive & execute payment product deliverables & implement strategies to significantly uplift customer satisfaction, growth, retention, and diversification. You will also, support and provide insights to the payments capability teams (the build team within product & projects) based on review of customer requirements, competition, incidents, and deficiencies in the current technology or operational environment.

Other Accountabilities Include:

- Lead the Payment Services function, focus on the run and maintain of payment products. Primarily domestic & International payments and gradually improve the mode to bring other payment services.
- Represent product value chain interests in development and delivery of a comprehensive payment solutions through the product build in projects.
- Lead Payment services distribution to the WIB and CBB customer segments, including sales engagement with WIB & CBB.
- Establish processes and procedures to deal with the payment incidents including resolution of incidents for customers on a timely manner.
- Lead and liaise with multiple partners for optimal delivery of payment products & manage communication and supporting execution of optimal model with focus on efficiency.
- Industry representation & Market intelligence - Detailed understanding of financial drivers and market conditions impacting product and the ability to plan/ make recommendations to manage threats or create opportunities.
- Risk Management - Work with internal stakeholders to assess risks pertaining to the product and actively seek to reduce risk for the business, including addressing key risk areas and issues/incidents.
- Actively engage with Technology, Operations and Client Service to ensure required levels of service are the payment services.

**What’s in it for me?**

This will be a highly visible role and will report to the Managing Director - Head of GTS Product. In this role you will liaise with customers, sales & distribution teams, risk, compliance, marketing, finance, and legal. You will be involved in strategic projects and work with external consultants as well. Through these interactions you will expand you professional network and further develop your business and commercial acumen.

On a personal note, whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful you will have the following:
Competencies
- Develop efficient model around payment servicing and product management for GTS.
- Effective stakeholder management and engagement with a partnership mentality
- Ability to multi-task and effectively prioritise based on competing priorities.
- Problem solving approach & focused on achieving results.
- Superior communication and interpersonal skills.
- Proven strength in strategic, numerical and analytical thinking.
- Ability to work effectively within a team and support across the team as required from time to time.
- Live the Westpac values of Delighting Customers, One Team, Integrity, Courage and Achievement

Knowledge and Experience
- MBA/Graduate or postgraduate in economics, finance or business-related degree.
- 10-15 years minimum practical experience in payments/product management/client service/partnerships management.
- Successful experience in developing product roadmaps, strategies and customer value propositions.
- Pulls together a strong fact base to make key decisions - Drawing on financial, customer and market data points.
- Solid understanding of product/processes and the regulations affecting these products
- Strong understanding of product economics.
- Proven ability to conduct opportunity analysis.
- Extensive stakeholder engagement.

**What is it like to work there?**

For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.

Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our end

  • Head of Payments

    2 months ago

    Sydney, Australia HSBC Full time

    **Some career choices have more impact than others.** We’re looking for progressive minds who are driven and forward-thinking, who are **open** to different ideas and cultures, who can **connect **with customers and colleagues and who’ll work with **courageous integrity **every day. As an HSBC employee in Australia, you’ll have access to tailored...

  • Head of Technology, International Payments, Trade

    2 months ago

    Sydney, Australia National Australia Bank Full time

    Head Of Technology, International Payments, Trade & Working Capital **Head Of Technology, International Payments, Trade & Working Capital** **Job no**: 793570 **Business unit**: Technology and Enterprise Operations **Primary position location**: 2 Carrington St, Sydney, NSW **Work type**: Permanent Full time **Region**: NSW- Sydney CBD - **Make a...

  • Head of Technology, International Payments, Trade

    5 days ago

    Sydney, New South Wales, Australia National Australia Bank Full time

    Head Of Technology, International Payments, Trade & Working CapitalHead Of Technology, International Payments, Trade & Working CapitalJob no: 793570Business unit: Technology and Enterprise OperationsPrimary position location: 2 Carrington St, Sydney, NSWWork type: Permanent Full timeRegion: NSW- Sydney CBD- Make a genuine difference through the work you...

  • Head of Risk Enablement and Payment Industry

    3 days ago

    Sydney, Australia Cuscal Full time

    **Company Description** Our client’s success is our success. And you make it happen!** Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative...

  • Head of Risk Enablement and Payment Industry

    5 days ago

    Sydney, New South Wales, Australia Cuscal Full time

    Company Description Our client's success is our success. And you make it happen**Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We're at the forefront of innovation punching above our weight. We're enabling the future for our clients through innovative technology...

  • Product Manager Payments As a Service

    3 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Manager Payments As A Service **Product Manager, Payments as a Service (PaaS)** **Your business** Business Banking (BB) manages relationships with Commonwealth Bank's small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also...

  • Head of Technology, International Payments, Trade

    2 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you bring**: - **We grow great leaders who inspire and energise their team** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus...

  • Head of Technology, International Payments, Trade

    16 hours ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you bring**: - **We grow great leaders who inspire and energise their team** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus...

  • Product Owner

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner - Faster Payments, Payments as a Service **Product Owner - Faster Payments, Payments as a Service** **See yourself in our team**: The Payments as a Service (PaaS) Faster Payments squad is part of the Real Time Payments & PaaS Crew, whose purpose is to develop market leading, innovative and safe & resilient real time payments and value-add...

  • Product Owner

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner - Faster Payments, Payments as a Service **Product Owner - Faster Payments, Payments as a Service** **See yourself in our team**: The Payments as a Service (PaaS) Faster Payments squad is part of the Real Time Payments & PaaS Crew, whose purpose is to develop market leading, innovative and safe & resilient real time payments and value-add...

  • Product Owner

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    **Product Owner - Faster Payments, Payments as a Service** **See yourself in our team**: The Payments as a Service (PaaS) Faster Payments squad is part of the Real Time Payments & PaaS Crew, whose purpose is to develop market leading, innovative and safe & resilient real time payments and value-add propositions for our customers. Payments as a Service...

  • Product Owner

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    **Product Owner - Faster Payments, Payments as a Service** **See yourself in our team**: The Payments as a Service (PaaS) Faster Payments squad is part of the Real Time Payments & PaaS Crew, whose purpose is to develop market leading, innovative and safe & resilient real time payments and value-add propositions for our customers. Payments as a Service...

  • Head of Technology, International Payments, Trade

    5 days ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: NSW- Sydney CBD- Make a genuine difference through the work you do:Be rewarded and recognised for the value you bring:- We grow great leaders who inspire and energise their teamIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of...

  • Head of Risk Enablement and Payment Industry Compliance

    5 days ago

    Sydney, New South Wales, Australia MPC Moving Picture Company Full time

    Company DescriptionOur client's success is our success. And you make it happen. Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We're at the forefront of innovation punching above our weight. We're enabling the future for our clients through innovative technology...

  • Head Of Risk Enablement And Payment Industry Compliance

    5 days ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Our client's success is our success.And you make it happen Payment systems are complex, regulated and everchanging.We are an established market leading brand who are focused on driving client growth.We're at the forefront of innovation punching above our weight.We're enabling the future for our clients through innovative technology like the New Payments...

  • Head of Risk Enablement and Payment Industry Compliance

    5 days ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    Company DescriptionOur client's success is our top priority. You're the one who makes it all possible.Payment systems can be quite complex, highly regulated, and constantly evolving. We are a well-established leading brand in the market, fully focused on boosting client expansion. We're always ahead of the curve when it comes to innovation, punching above...

  • Product Owner, Payments Data Services

    1 week ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Product Owner, Payments Data Services **Product Owner, Payments Data Services** - Sydney location - You're an experience and accomplished Product Owner, driven to deliver exceptional outcomes - We're committed to delivering outstanding payment experiences **Your team** The Payments domain in CBA brings together the process, people and technology assets...

  • Payments Services Manager

    2 months ago

    Sydney, Australia Australian Military Bank Full time

    Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services...

  • Payment Service Manager

    2 months ago

    Sydney, Australia CMC Markets Full time

    CMC Markets are hiring! We are currently recruiting for a Payment Service Manager to join our Business Operations team on a permanent basis.This role will be based onsite in our Barangaroo office. Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident).CMC Markets is a global leader in CFD...

  • Payment Service Manager

    2 months ago

    Sydney, Australia CMC Markets Asia Pacific Pty Ltd Full time

    CMC Markets are hiring! We are currently recruiting for a Payment Service Manager to join our Business Operations team on a permanent basis. This role will be based onsite in our Barangaroo office. Please note that this role is only open to Sydney based candidates with full working rights (Citizen/Permanent Resident).CMC Markets is a global leader in CFD...