Client Services Officer
7 months ago
Excellent opportunity for a customer-orientated professional to assist with daily account management
- Permanent full-time career opportunity within a supportive, growth focused organisation
- Provide solutions to client requests on a day to day basis
- Internal Opportunity - 6 Month Secondment role.
The Role
An exciting opportunity has arisen for a Client Services Officer to support our Back Office department and deliver first class solutions to our clients. The role will assist with the daily management of the client account/s ensuring SLAs and met and effectively maintained as well as provide administrative support and perform analysis work as required. Reporting directly into the General Manager - Customer and Client Services, you will use your specialist operational knowledge and problem solving skills to provide prompt resolution to client requests or issues identified from internal operational teams. The Essentials
**Your key responsibilities will include**:
- Liaise with the client services and internal operational teams on day to day matters as required.
- Manage resolution of issues with internal departments and client incorporating appropriate documentation, reporting, follow up and communication.
- Undertake administrative account management tasks as required e.g. writing change request responses, scheduling meetings, taking minutes, gathering detail on issues and preparing client reports.
- Perform analysis as required to provide appropriate detail around issues in order for effective decisions to be made.
- Ensure consistent delivery to internal and external commitments.
- Attend meetings where required e.g. Project meetings, Internal change meetings
- Review contractual requirements and flag any potential breaches or risks
- Prepare and deliver change notification to the operations
- Investigate and respond to client and stakeholder requests and complaints
What you will bring
**In order to be successful you will possess**:
- Understanding of BPO environment
- Excellent communication skills, both verbal and written and the ability to liaise with clients
- Ability to work autonomously and have a proactive response to issues or requests
- Excellent organizational skills with the ability to manage multiple tasks with conflict deadlines
- Demonstrated ability in influencing positive outcomes
- Previous experience in managing client issues / relationships
- Basic level of commercial acumen
- Excellent attention to detail
- A high degree of resilience
**If you are successful in this role, you will enjoy**:
- A supportive, friendly and professional team environment;
- Stability to develop your career with an established and growth focused company; and
- A range of benefits as part of our Employee Benefit Program
What's Next?
Orikan is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.
-
Client Services Officer
3 days ago
South Wharf, Australia DCA Careers Full timeExcellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis The Role An exciting opportunity has arisen for a Client Services Officer to support our Back Office...
-
Client Services Officer
6 months ago
South Yarra, Australia Lifecare Full time**About the role** Lifecare Prahran Sports Medicine is seeking a friendly Client Services Officer (Receptionist) to join our dedicated team and positively contribute to the exceptional care of our patients. This is a **casual** role working 10-12 hours plus per week to support our Allied Health team in the Prahran clinic. You will be answering and...
-
Client Services Officer
3 days ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...
-
Client Services Officer
14 hours ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join our team of client services officers and...
-
Customer Service Representative
7 months ago
South Wharf, Australia DCA Careers Full timeMultiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...
-
Customer Service Rep
7 months ago
South Wharf, Australia Orikan Full time**Introduction**: **Description**: **Key Responsibilities**: - Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits - Facilitate the clearance of debts by...
-
Customer Service Representative
6 days ago
South Wharf, Australia DCA Careers Full timeOngoing Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Must have full availability to work on a rotating roster between 8am to 9pm Monday to Friday The Role We have multiple casual opportunities available as Customer Service Representatives for...
-
Client Solutions Officer
7 months ago
South Brisbane, Australia Abacus Human Capital Full timeWFH every Wednesday | Flexible start/finish times! | Parking onsite! - Work from the Byron Bay office on occasion and combine with a weekend away - Bonus systems | Teambuilding days | Social club | Monthly employee awards **About the Organization**: This wonderful boutique firm prides itself on specializing with niche financial services advisory and...
-
Client Services Officer
3 days ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re encouraged to use your brain, are not held to call volume and time KPIs, and are coached and encouraged to focus on delivering a quality experience for our clients. Join a team of customer service officers working at...
-
Ict Support Officer
6 days ago
South Wharf, Australia DCA Careers Full timeFull-time permanent opportunity in a growth-focused, industry leading organisation - Competitive salary package on offer - Based at our modern head office in South Wharf The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation,...
-
Customer Services Operator
4 months ago
South Wharf, Australia Orikan Full time**Introduction**: **Description**: The overall mission of Orikan is to make the communities we work in more liveable by enhancing community mobility and improving parking equity, ensuring interactions and payments are easy for clients and customers, making it easy for the public to comply with regulations and allowing efficient management of enforcement and...
-
Client Service Coordinator
3 months ago
South Yarra, Australia Tradeflex Full time**About us**: Tradeflex is a wholly owned and operated Australian business. We are a highly reputable integrated facilities management company experiencing impressive growth. We have a national footprint and an enviable reputation for relationship-driven service. Our client base covers retail, transport, education, residential, industrial, commercial and...
-
Client Service Manager
7 months ago
South Melbourne, Australia Metronome Agency Full timemetronome® is looking for a client service manager. Do you have a passion for digital marketing, technology and collaborating closely with clients to deliver successful projects and build meaningful partnerships? Great - our Client Service Manager role will give you the opportunity to grow into a true client leadership role. It’s the perfect pathway to...
-
Accounts Payable Officer
3 days ago
South Wharf, Australia DCA Careers Full timeWe are looking for an established Accounts Payable professional that is looking to take their career to the next level! - Development opportunities available to broaden your experience in accounting! - Hybrid working arrangement - modern office located in South Wharf - easy public transport access - Attractive remuneration package and a wide range of...
-
Finance Officer
3 weeks ago
South Wharf, Australia AccorHotel Full time**Company Description** **_ Novotel Melbourne South Wharf_** features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre,...
-
Security Officer
6 days ago
South Wharf, Australia Securecorp Full time**Introduction**: About Securecorp Securecorp is a successful, progressive and award-winning organisation in the provision of security and risk management services. Employing 3000 staff nationally across retail, events, and prestige corporate sites; Securecorp provides stability, growth and development opportunities to our valued employees. About the...
-
Office Manager
4 months ago
South Morang, Australia Trinity Nursing Services Full time**Office Manager Position** **About Trinity Nursing Services** With over 20 years’ experience in the healthcare industry working across the disability and nursing sectors, Trinity Nursing Services knows what makes the difference in providing exceptional care. We treat participants as individuals and encourage them to take an active role in the...
-
Client Services Coordinator
14 hours ago
South Melbourne, Australia APM Full timeForget everything you know and expect about working in an office-based customer service team. This is a customer service environment where you’re encouraged to use your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of Client Services...
-
Client Service Assistant
7 months ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...
-
Client Services Assistant
7 months ago
South Yarra, Australia Lex Medicus Full time**Company Description** Client Services Assistant plays a crucial role in supporting the day-to-day operations of the Client Services team. This position is essential for maintaining the efficiency and effectiveness of the team by providing administrative assistance and contributing to the overall success of customer interactions, appointment management, and...