Relationship Manager
5 days ago
**Job Details**:
**Location**
Adelaide
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH91649_1660718862
**Contact**
Alex James
**Posted**
13 minutes ago
- Adelaide Based
- Relationship Manager
We are looking for an experienced IT Relationship Manager / Customer Experience Manager for our client. The following skills and experience is highly regarded:
- Demonstrates a breadth and depth of operational account management expertise.
- Demonstrated mature influencing and consulting skills, able to build trust and lead customers to commit to initiatives and outcomes.
- Demonstrated internal customer advocacy skills.
- Strong business development focus - able to conceive, develop and promote commercially viable solutions to customer business opportunities and problems.
- Health insurance industry experience and/or knowledge.
- IT industry experience and a sound conceptual understanding of IT systems, especially commercial software, integration and communications.
- Sound appreciation of the complexities of IT project delivery, integration and business change.
- Demonstrated experience co-ordinating communication to customers through the process of IT related problem and issue resolution.
- Accountable for the health of assigned customer relationships, including becoming the "voice of the customer" internally and regularly reviewing customer service delivery performance.
- Proactively address customer issues or concerns with products and services across the whole service lifecycle.
- Ensuring effective customer communication and timely problem resolution.
- Contribute customer perspectives to the design of products and services to ensure they meet customer expectations.
- Advanced experience and Knowledge of Customer Relationship Management (CRM) systems
- Intermediate experience with reporting tools such as Crystal Reports
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