Operations Associate Manager

3 months ago

Fortitude Valley, Australia Williams Sonoma Full time

**Responsibilities**:

- Provide exemplary customer service to both internal and external customers
- Drive daily associate processing productivity in line with company standards
- Ensure daily compliance with workplace health and safety (WHS) regulations
- Adhere to all Company Policies and Procedures
- Maintain open and closing standards of Back of House areas (BOH)
- Plan and coordinate store deliveries, ensuring efficient use of space and resources
- Direct merchandise flow from the stockroom to the sales floor
- Organise stockroom departments and maintain inventory records
- Process inventory paperwork, including transfers, receiving logs, and returns
- Execute timely processing of donations and merchandise
- Maintain cleanliness and organization of the stockroom
- Collaborate with Store Managers and Assistant Store Managers to align operational tasks with business needs
- Provide coaching, recognition, and performance feedback to the back of house team
- Deliver WHS training initiatives and ensure compliance
- Assist with recruitment and selection of back of house team members

**Qualifications & Requirements**:

- 2-3 years of management experience, preferably in specialty retail
- Strong leadership and organizational skills
- Effective communication and problem-solving abilities
- Ability to motivate and influence others
- Physically fit and able to meet the demands of the role, including lifting and mobilizing items up to 45kg
- Availability to work weekends and holidays as required

WIlliams-Sonoma Australia is an equal opportunity employer. To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia.

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma Australia for the finest cookware, food and entertaining essentials.

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