Executive Concierge

2 months ago

Melbourne, Australia CBRE Full time

Posted- 14-Nov-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Building Management, Customer Service, Facilities Management, Property Management- Location(s)- Melbourne - Victoria - Australia**Be the face and the heart of a luxurious commercial building**

**Deliver a dynamic guest experience for tenants and external visitors**

**Melbourne | Land of the Wurundjeri people**At CBRE, our people enjoy the flexibility of working in a global real estate and property services organisation with tremendous scale. Every day you are empowered to be better and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best every day.Due to promotion, we are currently seeking an Executive Concierge to join our high performing team. As a passionate ‘people-person’, you will act as the heart of the workplace providing personalized services to tenants and visitors alike, and administrative support to foster a sense of community. You will be empowered to deliver best-in-class Concierge services, establishing the lobby as a warm, welcoming and vibrant destination.**Here’s a snapshot of your day;**
- Conduct a variety of front-of-house activities including greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
- An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition.
- Perform general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions.

**Here are strengths you’ll possess and the background you’ll need to be successful;**
- Ideally possess previous Front Desk, Concierge, customer service or other hospitality experience
- Excellent interpersonal skills with the ability to form genuine rapport and meaningful relationships
- Superior problem solving and customer service skills with a passion for delivering an outstanding user experience.
- Highly adaptable and flexible with the ability to work independently

**So, what's in it for you?**
- No weekend work, consistent Monday-Friday office hours.
- Ongoing professional development to support you and explore your learning potential and career goals.
- Parental leave which is industry leading.
- A range of discounted corporate and wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.

**Can we inspire you to join us?**

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.-
We welcome and encourage First Nations People to apply.**_
We look forward to hearing from you_**
- If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process._
- Host- Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

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