Executive Concierge

3 weeks ago

Melbourne, Australia Equiem Full time

If only you could have the customer service role you love _**_but without the late nights_**_, split shifts and weekends...your wish is our command_

We work with leading property owners and managers in the global commercial real estate industry to breathe life into their buildings, by transforming them from mere brick & mortar structures into vibrant, connected and engaged communities with services (think 5-star hotel) and experiences that enrich occupants’ lives.

**THE ROLE**

You have a choice of either full-time or part-time hours to suit your needs. Roles are fixed term until 30 June 2023.

With a killer smile, a genuine interest in people and the ability to provide the warmest of welcomes; you know the one I mean, making people feel like they are seen, heard and truly matter. You're the go-to person, a source of knowledge and expertise for your building and local precinct.

This is not your typical "sit at a desk all day" role, you will be up on your feet, bringing your building’s lobby to life by engaging in conversations with your tenants and being the "go-to" person for your building.

We are looking for an exceptional Executive Concierge to be the face of our client’s building. Based at the main entrance desk of your assigned building, you will be the first to greet your customers so the first impression of your building depends on your friendliness and efficiency.

You are a true professional, smart and trustworthy; the customer is the centre of your universe. Your goal is to contribute to an overall enjoyable customer experience which means you are a brand ambassador for Equiem and our clients.

You will work closely with the building management team, assisting tenants with bookings & reservations, and local information, liaising with retailers, and assisting with events and store orders, all the while ensuring that the overall end-user experience is outstanding.

Shift times are Monday to Friday _(No weekends)_:

- Part-time> 7.30 am - 2.00 pm
- Full-time > 7.30 am - 4.00 pm OR 9.00 am - 6.00 pm

Sound like you? Then we **want you to be part of our team**, the "Equi-Team".

**WHO ARE YOU?**

Like this role, you are one of a kind. With several years of experience in a face-to-face customer service role, your exceptional customer service skills and high-level attention to detail will be essential to the role. You love being busy and are capable of taking the initiative to deliver results. A great can-do attitude is a must

Ideally, you possess the following attributes, experience and skills:

- Proven experience as a concierge or in a customer-facing role
- Proficiency in spoken English; multilingual is a bonus
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Experience using google workspace/suit an advantage
- Comfortable using tech or a willingness to learn

**WHO ARE WE?**

We are Equiem. We take pride in our company culture, our product and our people.

Founded in 2011, Equiem has offices in Australia, USA, UK and The Philippines. Equiem developed the world’s first digital tenant experience platform, and forever changed the way landlords communicate and interact with occupiers.

Equiem’s market-leading app, used by 175,000 people and 9,000 companies worldwide, helps landlords attract and retain occupiers, deliver seamless tenant communication, supercharge onsite retail and services, and unlock additional asset value across their portfolios. With comprehensive, easy-to-use dashboards, Equiem’s app also offers the most advanced tenant analytics in the market, providing clients with rich, actionable intelligence that drives smarter, more effective tenant engagement.

**WHAT’S IN IT FOR YOU?**

Beyond receiving a competitive salary and working in one of Melbourne's most iconic buildings, we also offer:

- The ability to create lasting impressions and meaningful relationships
- On-tap support from our Employee Assistance Program
- We think the day you were born is a special day, so celebrate and take the day off...and still get paid
- Ability to purchase additional Annual Leave
- An opportunity to own your role and truly make a mark and impact on the company’s growth ambitions.

**DIVERSITY & INCLUSION**

**COVID-19**

At Equiem, the health and safety of our people and the broader community are our highest priority. Equiem strongly encourages regular vaccinations and/or boosters and will provide vaccinations/care where possible such as flu (influenza) vaccination programs.

**How to apply**

Please note that we do not accept CVs from recruitment agencies.

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